Transportation of Household Goods; Consumer Protection

This is an ICR renewal. The collections in this ICR are mandatory and consists mostly of recordkeeping and disclosure, where a motor carrier provides information when a consumer requests that a mover provide an estimate and when a consumer decides to have a particular mover transport household goods. Certain information will be transferred to the consumer for the consumer to educate himself/herself of his/her rights and responsibilities in commercial transactions with the mover. FMCSA has the authority to regulate the operations of the household goods industry. Under 49 U.S.C. § 14104(a)(1), paperwork required of household goods motor carriers must be minimized to the maximum extent feasible, consistent with the protection of individual shippers. This ICR includes the information collection requirements contained in 49 CFR part 375, Transportation of Household Goods in Interstate Commerce; Consumer Protection Regulations. FMCSA will use the information provided by the shippers, when necessary, while conducting reviews, audits and investigations of carriers to determine if a carrier/mover is in compliance with the Federal requirements. If this collected information were not available, FMCSA would have no means of independently verifying compliance. The collected information will assist consumers in their commercial dealings with interstate motor carriers by enabling them to receive consumer protection materials electronically. FMCSA will use the information provided by the shippers, when necessary, while conducting reviews, audits and investigations of carriers to determine if a carrier/mover is in compliance with the Federal requirements. If this collected information were not available, FMCSA will have no means of independently verifying compliance. The frequency of the collection varies and is based on the number of moves and requests made, based on shippers needs, and is not a factor FMCSA or the carrier can control. The information is not collected more frequently than quarterly since the data is required only when services are requested by the consumer. This is to help the consumer understand each part of the commercial transaction and determine whether they are being defrauded or deceived by a mover. This supporting statement divides the burden into five collections roughly corresponding to the subsections in the HHG regulations in which the specific paperwork and record keeping requirements for HHG movers appear: • IC-1: Required Information for Prospective Individual Shippers • IC-2: Estimating Charges • IC-3: Pick Up of Shipments of Household Goods • IC-4: Transportation of Shipments • IC-5: Consumer Complaints

The latest form for Transportation of Household Goods; Consumer Protection expires 2029-01-31 and can be found here.

IC1 - Informational Documents Provided to Prospective Shippers

Federal Enterprise Architecture: Transportation - Ground Transportation