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Federal forms, ICRs, and supporting documents

Information Collection Request

Aviation Security Customer Satisfaction Performance Measurement Passenger Survey

ICR 202505-1652-001 · OMB unassigned · Active

Forms and Documents
DocumentTypeStatusAvailability
TABLE of Changes to Passenger Survey Questions.docx Supplementary Document Uploaded 2025-08-15 Repair queued
EO 14058 TransformingFedCusExp.pdf Supplementary Document Uploaded 2021-12-16 Available
GPRA PLAW-111publ352.pdf Supplementary Document Uploaded 2016-09-08 Available
1652-0013 AvnSecCustSat 30DN _90 FR 39205 (8.14.2025).pdf Supplementary Document Uploaded 2025-08-14 Repair queued
1652-0013 AvnSecCustSat 60DN _90 FR 23351 (6.2.2025).pdf Supplementary Document Uploaded 2025-07-22 Available
1652 0013 Aviatn Sec Cust SS Part B.docx Supporting Statement B Uploaded 2025-07-22 Available
1652 0013 Aviatn Sec Cust SS Part A.docx Supporting Statement A Uploaded 2025-08-15 Available
IC Document Collections
IC IDCollectionTypeStatusForm
276809 Passenger survey questions Other-Survey Questions New
ICR Details
1652-0013 202505-1652-001
Active 202112-1652-001
DHS/TSA
Aviation Security Customer Satisfaction Performance Measurement Passenger Survey
Revision of a currently approved collection   No
Regular
Approved with change 11/25/2025
Retrieve Notice of Action (NOA) 08/15/2025
Due to a system error, this collection appears as an umbrella generic clearance in the database. However, this collection is more accurately a typical, non-generic, collection where all of the instruments are specified up front. Additional information collection instruments will not be requested or approved under this clearance aside from those that were approved during the initial review.
  Inventory as of this Action Requested Previously Approved
11/30/2028 36 Months From Approved 11/30/2025
9,600 0 9,600
800 0 800
60 0 38
This airport survey represents an important part of TSA's efforts to collect data on customer satisfaction with TSA's aviation security procedures. TSA will use airport surveys to compute a statistically valid Customer Satisfaction Index for Aviation Operations(CSI-A)system-wide and for individual airports. TSA will also use informal airport surveys, conducted by airport staff, and focus groups for targeted measurement.
PL: Pub.L. 111 - 352 124 Stat. 3866 Name of Law: Government Performance and Reporting Act
   EO: EO 14058 Name/Subject of EO: Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government
  
None
Not associated with rulemaking
  90 FR 23351 06/02/2025
90 FR 39205 08/14/2025
No
1
IC Title Form No. Form Name
Passenger survey questions
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 9,600 9,600 0 0 0 0
Annual Time Burden (Hours) 800 800 0 0 0 0
Annual Cost Burden (Dollars) 60 38 0 0 22 0
No
No
$12,431
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
Christina Walsh 571 227-2062 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
08/15/2025