Qualitative Research on Consumer Trust in Banking and Bank Supervision
New collection (Request for a new OMB Control Number)
No
Regular
10/03/2024
Requested
Previously Approved
36 Months From Approved
600
0
180
0
0
0
The OCC plans to collect information through consumer focus groups to gain in-depth, qualitative insights into the factors influencing public trust and confidence in the banking system. The focus groups will explore how consumers differentiate between types of financial institutions, their usage of various banking products and services, their perceptions of what drives trust or distrust in banking, and their awareness of regulatorsâ efforts to safeguard the system. These insights will directly inform the development of a large-scale survey instrument aimed at tracking and measuring consumer trust over time.
The information collection effort will also enable the OCC to gather complementary quantitative data on levels of consumer trust in banking and bank supervision that will inform how the OCC approaches its mission to safeguard the financial stability of the banking system and promote consumer protection and economic inclusion. This information collection would allow the OCC to engage directly with consumers through qualitative research methods such as focus groups.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Qualitative Research on Consumer Trust in Banking and Bank Supervision--Focus Groups
1557-NEW Qualitative Research on Consumer Trust in Banking Final (Submitted to OMB).docx
Qualitative Research on Consumer Trust in Banking and Bank Supervision--Focus Groups