Surveys for User Satisfaction, Impact and Needs

OMB Control No: 0625-0275	ICR Reference No: 202408-0625-003
Status: Received in OIRA	Previous ICR Reference No: 202109-0625-003
Agency/Subagency: DOC/ITA	Agency Tracking No:
Title: Surveys for User Satisfaction, Impact and Needs
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 12/06/2024

	Requested	Previously Approved
Expiration Date	36 Months From Approved	12/31/2024
Responses	44,149	50,000
Time Burden (Hours)	22,075	25,000
Cost Burden (Dollars)	666,444	104,167

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Abstract: The International Trade Administration’s (ITA) is mandated by Congress to create prosperity by strengthening the international competitiveness of U.S. industry, promoting trade and investment, and ensuring fair trade and compliance with trade laws and agreements. ITA accomplishes this by providing counseling, programs and services to help U.S. organizations export and conduct business and overcome challenges abroad, addressing unfair trade practices, providing actionable data, information, and assistance related to trade agreements, and defending against unfair trade. ITA’s programs include information products, data tools, services, trade events, and educational events. To fulfill its mission effectively and demonstrate the agency’s commitment to continual improvement, ITA requires ongoing feedback on all of its programs. This information collection instrument allows ITA to solicit customer opinions about their use of and engagement with ITA websites, programs, products, services, and events. To promote optimal use and provide focused and effective improvements to ITA programs, we are requesting approval for this clearance package; including: use of Comment Cards (i.e. transactional-based surveys) to collect feedback immediately after ITA assistance is provided to customers; use of annual surveys (i.e. relationship-based surveys) to gauge overall satisfaction, impact and needs for customers with ITA assistance provided over a period time. Without this information, ITA is unable to systematically determine the actual and relative levels of performance for its programs and products/services and to provide clear, actionable insights for managerial intervention. This information will be aggregated as part of ITA’s Voice of Customer (VOC) program, an enterprise approach to analyze, report and act on customer feedback captured across key touchpoints. ITA will use this data for continued evaluation and improvement, strategic planning, allocation of resources, stakeholder reporting, and to ultimately improve customer experiences.

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Authorizing Statute(s): US Code: 15 USC 1512 Name of Law: Powers and Duties of Department    US Code: 15 USC 171 Name of Law: Commerce and Trade

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 73357	09/10/2024
30-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 96947	12/06/2024
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title Form No. Form Name 0625-0275 Surveys for User Satisfaction, Impact and Needs Question List

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	44,149	50,000	0	-5,851	0	0
Annual Time Burden (Hours)	22,075	25,000	0	-2,925	0	0
Annual Cost Burden (Dollars)	666,444	104,167	0	562,277	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: The number of responses is predicted to be lower due to the reduced average number of respondents the information collections will be sent out to. As a result, the Time Burden is reduced as well.

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Annual Cost to Federal Government: $110,372

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Katelynn Byers 317 550-6120 [email protected]

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
		(a) It is necessary for the proper performance of agency functions;
		(b) It avoids unnecessary duplication;
		(c) It reduces burden on small entities;
		(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
		(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
		(f) It indicates the retention periods for recordkeeping requirements;
		(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
			(i) Why the information is being collected;
			(ii) Use of information;
			(iii) Burden estimate;
			(iv) Nature of response (voluntary, required for a benefit, or mandatory);
			(v) Nature and extent of confidentiality; and
			(vi) Need to display currently valid OMB control number;
		(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
		(i) It uses effective and efficient statistical survey methodology (if applicable); and
		(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date: 12/06/2024

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