Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Revision of a currently approved collection
No
Regular
08/30/2023
Requested
Previously Approved
36 Months From Approved
10/31/2023
2,430
1,630
755
635
0
0
This collection of information is necessary to enable PBGC to gather customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
The cost estimate for PBGC has been increased by 4% per year to account for inflation for focus groups. Costs have been increased for usability testing based on recent price quote and expanded scope. Costs have been reduced for surveys based on savings achieved through bundled procurement.
The increase in hour burden is due to additional estimated responses for usability studies and customer satisfaction surveys.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Supporting Statement Part B 2023 Generic Clearance 30AUG2023.docx
PBGC Premium Filer Satisfaction Survey