New collection (Request for a new OMB Control Number)
No
Regular
04/20/2022
Requested
Previously Approved
36 Months From Approved
2,001,550
0
101,125
0
2,737,454
0
The Presidentâs Management Agenda (PMA) prioritizes efforts to improve the experience of those the Government servesâall of the people, families, businesses, organizations, and communities across America, especially those communities that are underserved by Government, when they use Government services. This focus on customer experience will not only improve the delivery, efficiency, security, and effectiveness of our government programs, it will advance equity and enhance everyday interactions with public services and uplift the lives of those who need them the most. To support this, OMB Circular A-11 Section 280 establishes Government-wide standards for mature customer experience organizations in government. In order for Federal programs to design and deliver the experience taxpayers deserve, they must often undertake three general categories of activities: conduct ongoing customer research, gather and share customer feedback, and test services and digital products. Both the PMA and Section 280 charge the Presidentâs Management Councilâthe primary Government-wide body that advises the President and OMB on management issues that span agenciesâwith the routine designation of cross-agency âlife experiencesâ for improvement (such as turning 65, surviving a natural disaster, or having a child) that do not fit neatly within one agencyâs mission area.
This new request will enable the Office of Management and Budget to act in accordance with OMB Circular A-11 Section 280 to ultimately transform the experience of its customers to improve both efficiency and mission delivery, and increase accountability by communicating about these efforts with the public.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
EO: EO 14058 Name/Subject of EO: Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
SSB-OMB A11 280 Clearance.docx