OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Federal Emergency Management Agency Programs Customer Satisfaction

ICR 202203-1660-002 · OMB 1660-0145 · Received in OIRA

Forms and Documents
DocumentTypeStatusAvailability
Form FEMA Form 519-0-51 Shelter and Temporary Essential Power Survey- Electronic Form and Instruction Removed Repair queued
Form FEMA Form 519-0-50 Shelter and Temporary Essential Power Survey- Phone Form and Instruction Removed Repair queued
Form FEMA Form FF-104-F Temporary Housing Unit Survey - Electronic - FEMA Form FF-104-FY-21-185 (formerly 519-0-49) Form and Instruction Modified Repair queued
Form FEMA Form FF-104-F Temporary Housing Unit Survey - Phone - FEMA Form FF-104-FY-21-184 (formerly 519-0-48) Form and Instruction Modified Repair queued
Form FEMA Form FF-104-F Transitional Shelter Assistance Survey- Electronic - FEMA Form FF-104-FY-21-183 (formerly 519-0-47) Form and Instruction Modified Repair queued
Form FEMA Form FF-104-F Transitional Shelter Assistance Survey- Phone - FEMA Form FF-104-FY-21-182 (formerly 519-0-46) Form and Instruction Modified Available
Form FEMA Form FF-104-F Preparedness Survey - Electronic - FEMA Form FF-104-FY-21-181 (formerly 519-0-45) Form and Instruction Modified Repair queued
Form FEMA Form FF-104-F Preparedness Survey (Phone) - FEMA Form FF-104-FY-21-180 (formerly 519-0-44) Form and Instruction Modified Repair queued
PLAW-113publ2.pdf Supplementary Document Uploaded 2022-03-21 Repair queued
PLAW-111publ352.pdf Supplementary Document Uploaded 2022-03-21 Repair queued
CFR-2007-title3-vol1-eo13411.pdf Supplementary Document Uploaded 2022-03-21 Repair queued
PLAW-107publ347.pdf Supplementary Document Uploaded 2022-03-21 Repair queued
STATUTE-107-Pg285.pdf Supplementary Document Uploaded 2022-03-21 Repair queued
fema-strategic-plan_2018-2022.pdf Supplementary Document Uploaded 2022-03-21 Repair queued
privacy-pia-fema-csas-february2014_0.pdf Supplementary Document Uploaded 2022-03-21 Missing upstream
Executive Order 13571 April 27, 2011.pdf Supplementary Document Uploaded 2017-10-25 Repair queued
Executive Order 12862.pdf Supplementary Document Uploaded 2017-10-25 Missing upstream
1660-0145 - Published 30 Day Revision FRN 2022 04 29.pdf Supplementary Document Uploaded 2022-04-29 Available
1660-0145 - Published 60 Day Revision FRN 2022 02 16.pdf Supplementary Document Uploaded 2022-03-21 Repair queued
1660-0145 - Supporting Statement B.v7 clean.docx Supporting Statement B Uploaded 2022-03-21 Available
1660-0145 - Supporting Statement A - 2022 04 29 clean.docx Supporting Statement A Uploaded 2022-04-29 Repair queued
IC Document Collections
IC IDCollectionTypeStatusForm
228772 On-Line Interviews - FEMA Form FF-104-FY-21-198 Other-Focus Group Moderator's Guide Modified
228771 One-on-One Interviews - FEMA Form FF-104-FY-21-197 Other-Moderator's Guide Modified
228770 Focus Group for 2 Hrs. Plus Travel 1 Hr. - FEMA Form FF-104-FY-21-196 Other-Focus Group Moderator's Guide Modified
228769 Shelter and Temporary Essential Power Survey- Electronic Form and Instruction Removed
228768 Shelter and Temporary Essential Power Survey- Phone Form and Instruction Removed
228767 Temporary Housing Unit Survey - Electronic - FEMA Form FF-104-FY-21-185 (formerly 519-0-49) Form and Instruction Modified
228766 Temporary Housing Unit Survey - Phone - FEMA Form FF-104-FY-21-184 (formerly 519-0-48) Form and Instruction Modified
228765 Transitional Shelter Assistance Survey- Electronic - FEMA Form FF-104-FY-21-183 (formerly 519-0-47) Form and Instruction Modified
228763 Transitional Shelter Assistance Survey- Phone - FEMA Form FF-104-FY-21-182 (formerly 519-0-46) Form and Instruction Modified
228726 Preparedness Survey - Electronic - FEMA Form FF-104-FY-21-181 (formerly 519-0-45) Form and Instruction Modified
228595 Preparedness Survey (Phone) - FEMA Form FF-104-FY-21-180 (formerly 519-0-44) Form and Instruction Modified
ICR Details
1660-0145 202203-1660-002
Received in OIRA 201710-1660-002
DHS/FEMA
Federal Emergency Management Agency Programs Customer Satisfaction
Revision of a currently approved collection   No
Regular 04/29/2022
  Requested Previously Approved
36 Months From Approved 04/30/2022
7,296 8,896
5,227 5,548
0 0
Federal agencies are required to survey their customers to determine the kind and quality of services customers want and their level of satisfaction with those services. Analysis from the survey is used to measure FEMA's Strategic Plan's objective 3.1 to streamline the disaster survivor experience.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
   EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
  
None
Not associated with rulemaking
  87 FR 8861 02/16/2022
87 FR 25507 04/29/2022
No
9
IC Title Form No. Form Name
Focus Group for 2 Hrs. Plus Travel 1 Hr. - FEMA Form FF-104-FY-21-196
On-Line Interviews - FEMA Form FF-104-FY-21-198
One-on-One Interviews - FEMA Form FF-104-FY-21-197
Preparedness Survey (Phone) - FEMA Form FF-104-FY-21-180 (formerly 519-0-44) FEMA Form FF-104-FY-21-180 (formerly 519-0-44) Preparedness Survey (Phone)
Preparedness Survey - Electronic - FEMA Form FF-104-FY-21-181 (formerly 519-0-45) FEMA Form FF-104-FY-21-181 (formerly 519-0-45) Preparedness Survey- Electronic
Shelter and Temporary Essential Power Survey- Electronic FEMA Form 519-0-51 Electronic Shelter and Temporary Essential Power Survey- Electronic
Shelter and Temporary Essential Power Survey- Phone FEMA Form 519-0-50 Phone Shelter and Temporary Essential Power Survey- Phone
Temporary Housing Unit Survey - Electronic - FEMA Form FF-104-FY-21-185 (formerly 519-0-49) FEMA Form FF-104-FY-21-185 (formerly 519-0-49) Temporary Housing Unit Survey- Electronic
Temporary Housing Unit Survey - Phone - FEMA Form FF-104-FY-21-184 (formerly 519-0-48) FEMA Form FF-104-FY-21-184 (formerly 519-0-48) Temporary Housing Unit Survey- Phone
Transitional Shelter Assistance Survey- Electronic - FEMA Form FF-104-FY-21-183 (formerly 519-0-47) FEMA Form FF-104-FY-21-183 (formerly 519-0-47) Transitional Shelter Assistance Survey- Electronic
Transitional Shelter Assistance Survey- Phone - FEMA Form FF-104-FY-21-182 (formerly 519-0-46) FEMA Form FF-104-FY-21-182 (formerly 519-0-46) Transitional Sheltering Assistance - Phone Survey
  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 7,296 8,896 0 0 -1,600 0
Annual Time Burden (Hours) 5,227 5,548 0 -1 -320 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
Yes
Miscellaneous Actions
Two forms are being removed from this filing - Shelter and Temporary Essential Power Survey (519-0-50) and Shelter and Temporary Essential Power Survey (519-0-51). This will result in a program decrease of 320 overall burden hours due to discontinuing the Shelter and Temporary Essential Power (STEP) Survey. All other surveys in the collection had minimal changes in the expected number of respondents and minimal cost increases due to wage rate increases.
$709,098
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
Millicent Brown 202 646-2814 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
04/29/2022