Information Collection Request

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 202108-1557-002 · OMB 1557-0248 · Received in OIRA

⚠️ Notice: This information collection may be outdated. More recent filings for OMB 1557-0248 can be found here:

2023-04-26 - No material or nonsubstantive change to a currently approved collection
2023-02-21 - No material or nonsubstantive change to a currently approved collection

Forms and Documents

Document	Type	Status	Availability
2021 Outreach Evaluation Form	Form	Modified	Repair queued
CRA Webinar Series on the new OCC's CRA Rule	Form	Unchanged	Repair queued
Community Affairs Outreach Events	Form	Unchanged	Repair queued
CRA Webinar Series on the new OCC's CRA Rule	Form	Unchanged	Repair queued
OCC Event Evaluation Form	Form	Unchanged	Repair queued
Offices of Minority and Women Inclusion - Connections That Count	Form	Unchanged	Repair queued
Minority Depository Institution BSA/AML Outreach	Form	Unchanged	Repair queued
LIBOR & Alternative Reference Rates	Form	Unchanged	Repair queued
Sample Survey	Form	Unchanged	Repair queued
OMB Justification - 2021 Outreach Evaluation Form 8-18-21.docx	Justification for No Material/Nonsubstantive Change	Uploaded 2021-08-18	Repair queued
Supporting Statement 1557-0248 1-9-20 Clean.docx	Supporting Statement A	Uploaded 2020-01-09	Repair queued
Generic Clearance B.docx	Supporting Statement B	Uploaded 2011-06-09	Repair queued

IC Document Collections

IC ID	Collection	Type	Status
247812	2021 Outreach Evaluation Form	Form	Modified
244816	CRA Webinar Series on the new OCC's CRA Rule	Form	Unchanged
243213	Community Affairs Outreach Events	Form	Unchanged
243029	CRA Webinar Series on the new OCC's CRA Rule	Form	Unchanged
240664	OCC Event Evaluation Form	Form	Unchanged
238397	Offices of Minority and Women Inclusion - Connections That Count	Form	Unchanged
236882	Interviews with Hispanic Former Employees	Other-Interview Questions	Unchanged
235307	Licensing Survey	Other-Cover Letter	Unchanged
234136	Minority Depository Institution BSA/AML Outreach	Form	Unchanged
234026	LIBOR & Alternative Reference Rates	Form	Unchanged
226891	Sample Survey	Form	Unchanged

ICR Details

OMB Control No: 1557-0248	ICR Reference No: 202108-1557-002
Status: Received in OIRA	Previous ICR Reference No: 201911-1557-002
Agency/Subagency: TREAS/OCC	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR: No
Type of Review Request: Regular	Date Submitted to OIRA: 08/18/2021

	Requested	Previously Approved
Expiration Date	03/31/2023	03/31/2023
Responses	11,025	11,025
Time Burden (Hours)	2,850	2,850
Cost Burden (Dollars)	0	0

Abstract: This collection of information is necessary to enable the OCC to garner customer and stakeholder feedback in an efficient, timely manner in accordance with our commitment to improving service delivery. The information collected will help ensure that users have an effective, efficient, and satisfying experience with the OCC's programs.

Authorizing Statute(s): US Code: 12 USC 1 et seq. Name of Law: The National Bank Act

Citations for New Statutory Requirements: None

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 59674	11/05/2019
30-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 4060	01/23/2020
Did the Agency receive public comments on this ICR? No

Number of Information Collection (IC) in this ICR: 11

IC Title	Form No.	Form Name
2021 Outreach Evaluation Form	N/A	2021 Outreach Evaluation Form
CRA Webinar Series on the new OCC's CRA Rule	N/A	CRA Webinar Series Evaluation
CRA Webinar Series on the new OCC's CRA Rule	N/A	CRA Webinar Series Evaluation
Community Affairs Outreach Events	N/A	Community Affairs Outreach Events Evaluation
Interviews with Hispanic Former Employees
LIBOR & Alternative Reference Rates	n/a	Libor Coordination Project
Licensing Survey	N/A	Licensing Survey
Minority Depository Institution BSA/AML Outreach	N/A	OCC MDI BSA/AML Outreach
OCC Event Evaluation Form	N/A	Outreach Evaluation Form
Offices of Minority and Women Inclusion - Connections That Count	N/A	Connections That Count
Sample Survey	N/A	Sample Survey

ICR Summary of Burden

	Total Request	Previously Approved
Annual Number of Responses	11,025	11,025
Annual Time Burden (Hours)	2,850	2,850
Annual Cost Burden (Dollars)	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The increase in burden is due to the projected increase in the number of customer service surveys to be conducted.

Annual Cost to Federal Government:

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Lee Walzer 202 649-6292

Common Form ICR: No