Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Reinstatement with change of a previously approved collection
No
Regular
03/03/2021
Requested
Previously Approved
36 Months From Approved
1,226,952
0
45,532
0
0
0
As part of its mission, EEOC is committed to providing a program of education to keep the public informed of the latest developments in equal employment opportunity law. These training and technical assistance seminars are vital to eliminating unlawful discrimination in the workplace, and to ensure that the program is effective, EEOC needs feedback from participants. This generic clearance covers various customer feedback surveys EEOC will use in connection with training and other interactions with stakeholders and the public. The surveys are intended to help the agency gauge the efficacy of the training programs.
In addition to clearance hours for the previously approved customer feedback forms, the EEOC is requesting an additional 39,716 clearance hours. Most of these requested hours â 39,116 â are for a randomly-generated, pop-up form that will solicit feedback from a sample of visitors to the EEOC website on the contents and performance of the webpages. The 39,116 hours burden estimate is based on the number of webpage views in a year.The remaining 600 hours represent a reserve to cover any additional feedback forms that may be developed over the next three years for new trainings offered by the EEOC.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.