OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) for the Department of Labor (DOL)

ICR 202009-1218-005 · OMB 1218-0276 · Received in OIRA

Forms and Documents
DocumentTypeStatusAvailability
Form 1 Survey for Soliciting Feedback for DEEOIC. Form and Instruction New Available
Template for DOL A11 Section 280 Clearance 9.30.2020.docx Supplementary Document Uploaded 2020-10-07 Repair queued
Improving Customer Experience 60-Day.pdf Supplementary Document Uploaded 2020-09-30 Repair queued
Supporting Statement B for DOL A 11 Section 280 Improving Customer Experience 9.29.2020.docx Supporting Statement B Uploaded 2020-09-30 Repair queued
Supporting Statement A for DOL A 11 Section 280 Improving Customer Experience 9.29.2020.docx Supporting Statement A Uploaded 2020-09-30 Repair queued
IC Document Collections
IC IDCollectionTypeStatusForm
246995 Survey for Soliciting Feedback for DEEOIC. Form and Instruction New
ICR Details
202009-1218-005
Received in OIRA
DOL/OSHA (2020) 1218-0NEW
Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) for the Department of Labor (DOL)
New collection (Request for a new OMB Control Number)   No
Regular 12/18/2020
  Requested Previously Approved
36 Months From Approved
2,001,550 0
101,125 0
0 0
This information collection activity provides a means to garner customer and stakeholder feedback in an efficient, timely manner in accordance with the Administration's commitment to improving customer service delivery as discussed in Section 280 of OMB Circular A-11. As discussed in OMB guidance, agencies should identify their highest-impact customer journeys (using customer volume, annual program cost, and/or knowledge of customer priority as weighting factors) and select touchpoints/transactions within those journeys to collect feedback.
None
None
Not associated with rulemaking
  85 FR 45928 07/30/2020
85 FR 82521 12/18/2020
No
0
  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 2,001,550 0 0 2,001,550 0 0
Annual Time Burden (Hours) 101,125 0 0 101,125 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
This is a new data collection.
$0
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
Saleda Perryman
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
12/18/2020