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Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 202008-1506-002 · OMB 1506-0062 · Active

Forms and Documents
DocumentTypeStatusAvailability
FinCEN Products and Services Customer Satisfaction Survey Form and Instruction New Available
BSA E-filing System Performance Measure Survey Form and Instruction New Available
FinCEN Portal and FinCEN Query Performance Measure Survey Form and Instruction New Available
FinCEN- Foreign Financial Intelligence Unit (FIU) Survey Form and Instruction New Available
Generic_Clearance_Submission_Template 2020.docx Supplementary Document Uploaded 2020-08-26 Available
Supporting_Statement-0062 (Part B) 20200826.docx Supporting Statement B Uploaded 2020-08-26 Available
Supporting_Statement-0062 (Part A) Final-20200826.docx Supporting Statement A Uploaded 2020-08-26 Available
IC Document Collections
IC IDCollectionTypeStatusForm
249801 FinCEN Products and Services Customer Satisfaction Survey Form and Instruction New
249800 BSA E-filing System Performance Measure Survey Form and Instruction New
249798 FinCEN Portal and FinCEN Query Performance Measure Survey Form and Instruction New
249795 FinCEN- Foreign Financial Intelligence Unit (FIU) Survey Form and Instruction New
ICR Details
1506-0062 202008-1506-002
Active 201705-1506-002
TREAS/FINCEN
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection   No
Regular
Approved without change 09/29/2020
Retrieve Notice of Action (NOA) 08/28/2020
  Inventory as of this Action Requested Previously Approved
09/30/2023 36 Months From Approved 09/30/2020
15,000 0 10,000
10,000 0 10,000
0 0 0
Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers’ needs, the Financial Crimes Enforcement Network (hereafter the Agency) seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By qualitative feedback, we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None
Not associated with rulemaking
  85 FR 35507 06/10/2020
85 FR 52193 08/24/2020
No
0
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 15,000 10,000 0 5,000 0 0
Annual Time Burden (Hours) 10,000 10,000 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
$207
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
FinCEN Resource Center 800 767-2825 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
08/28/2020