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Federal forms, ICRs, and supporting documents

Information Collection Request

Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

ICR 202005-1545-007 · OMB 1545-2290 · Active

Forms and Documents
DocumentTypeStatusAvailability
Supporting Statement B for Agencies_A 11 Section 280 Improving Customer Experience_06242019.docx Supporting Statement B Uploaded 2020-05-14 Available
Supporting Statement - Improving Customer Experience.docx Supporting Statement A Uploaded 2020-05-14 Available
IC Document Collections
IC IDCollectionTypeStatusForm
243664 A11-20-5 Online Account Foresee Survey Other-Attachment New
243663 A11-20-4 IRS_gov Foresee Customer Satisfaction Survey Other-Attachment New
243662 A11-20-3 Accounts Management Toll-Free Survey Other-Attachment New
243661 A11-20-2 Field Assistance Appointment Services Follow-Up Survey Other-Attachment New
243660 A11-20-1 Field Assistance Appointment Services Toll-Free Survey Other-Attachment New
ICR Details
1545-2290 202005-1545-007
Active
TREAS/IRS
Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)
New collection (Request for a new OMB Control Number)   No
Regular
Approved without change 07/23/2020
Retrieve Notice of Action (NOA) 06/11/2020
  Inventory as of this Action Requested Previously Approved
07/31/2023 36 Months From Approved
679,485 0 0
104,155 0 0
0 0 0
In March 2018, the Administration of President Trump launched the President’s Management Agenda (PMA) and established new Cross-Agency Priority (CAP) Goals. These Presidential actions and requirements establish an ongoing process of collecting customer insights and using them to improve services. This new request will enable the Internal Revenue Service to act in accordance with OMB Circular A-11 Section 280 to ultimately transform the experience of its customers to improve both efficiency and mission delivery and increase accountability by communicating about these efforts with the public.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None
Not associated with rulemaking
  85 FR 14523 03/12/2020
85 FR 35698 06/11/2020
No
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 679,485 0 0 0 679,485 0
Annual Time Burden (Hours) 104,155 0 0 0 104,155 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
In March 2018, the Administration of President Trump launched the President’s Management Agenda (PMA) and established new Cross-Agency Priority (CAP) Goals. Excellent service was established as a core component of the mission, service, stewardship model that frames the entire PMA, embedding a customer-focused approach in all of the PMA’s initiatives. These Presidential actions and requirements establish an ongoing process of collecting customer insights and using them to improve services. This new request will enable the Internal Revenue Service (hereafter “the Agency”) to act in accordance with OMB Circular A-11 Section 280 to ultimately transform the experience of its customers to improve both efficiency and mission delivery and increase accountability by communicating about these efforts with the public.
$0
No
    No
    No
No
No
No
No
Timothy Castle 202 803-9106 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
06/11/2020