Information Collection Request

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201806-1651-009 · OMB 1651-0136 · Active

⚠️ Notice: This information collection may be outdated. More recent filings for OMB 1651-0136 can be found here:

Forms and Documents

Document	Type	Status	Availability
Form 1651-0136 U.S. Customs and Border Protection (CBP) CTPAT Program Stakeholder Survey	Form and Instruction	New	Available
Form 1651-0136 Traveler Satisfaction Survey	Form	New	Available
Form 2018 U.S. Customs and Border Protection Brand Reputaion Survey	Form and Instruction	Unchanged	Repair queued
PRA Change Worksheet.pdf	Justification for No Material/Nonsubstantive Change	Uploaded 2018-06-27	Repair queued
Non-sub change request to increase burden hours for Generic Clearance.docx	Supporting Statement A	Uploaded 2018-06-27	Available
Generic Survey Part B Statement 2017.docx	Supporting Statement B	Uploaded 2017-10-30	Available

IC Document Collections

IC ID	Collection	Type	Status
243065	U.S. Customs and Border Protection (CBP) CTPAT Program Stakeholder Survey	Form and Instruction	New
243058	Traveler Satisfaction Survey	Form	New
237746	September 2019 Traveler Satisfaction Survey	Other-Survey	New
235996	Small Business Outreach Survey	Other-Web Survey	New
232638	ACE satisfaction survey August 2018	Other-survey	New
232353	Office of Human Resources Management Survey Requests	Other-Survey	New
231506	May 2018 Traveler Satisfaction Survey	Other-Survey	Unchanged
231336	CBP Concept Testing Survey	Other-Survey	Unchanged
231165	Trade Symposium Survey	Other-Survey	Unchanged
230832	U. S. Customs and Border Protection Trusted Traveler Programs Customer Feedback Survey 2018	Other-Survey	Unchanged
230611	Reimbursable Services Program Stakeholder Feedback	Other-Survey	Unchanged
230573	2018 U.S. Customs and Border Protection Brand Reputaion Survey	Form and Instruction	Unchanged

ICR Details

OMB Control No: 1651-0136	ICR Reference No: 201806-1651-009
Status: Active	Previous ICR Reference No: 201710-1651-005
Agency/Subagency: DHS/USCBP	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 07/24/2018
Retrieve Notice of Action (NOA)	Date Received in OIRA: 06/28/2018
Terms of Clearance: Previous terms of clearance continue to apply.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/28/2021	02/28/2021	02/28/2021
Responses	300,000	0	60,000
Time Burden (Hours)	24,990	0	13,000
Cost Burden (Dollars)	0	0	0

Abstract: This collection of information for a generic survey clearance is to enable CBP to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with CBP's programs.

Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards

Citations for New Statutory Requirements: None

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 34965	07/27/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 48108	10/16/2017
Did the Agency receive public comments on this ICR? No

Number of Information Collection (IC) in this ICR: 12

IC Title	Form No.	Form Name
ACE satisfaction survey August 2018
CBP Concept Testing Survey
Office of Human Resources Management Survey Requests
2018 U.S. Customs and Border Protection Brand Reputaion Survey		U.S.Customs And Border Protection Brand Reputation Survey
U. S. Customs and Border Protection Trusted Traveler Programs Customer Feedback Survey 2018
Reimbursable Services Program Stakeholder Feedback
May 2018 Traveler Satisfaction Survey
U.S. Customs and Border Protection (CBP) CTPAT Program Stakeholder Survey	1651-0136	Fast Track Submission Survey
Small Business Outreach Survey
September 2019 Traveler Satisfaction Survey
Traveler Satisfaction Survey	1651-0136	Wave 8 OMB Survey
Trade Symposium Survey

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to Agency Discretion
Annual Number of Responses	300,000	60,000	240,000
Annual Time Burden (Hours)	24,990	13,000	11,990
Annual Cost Burden (Dollars)	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The request for increased burden is due to CBP increasing the use of generic surveys to obtain feedback from the public.

Annual Cost to Federal Government: $906,450

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

Agency Contact: Frederick Megan 202 325-0123 [email protected]

Common Form ICR: No