OMB approves this collection for a period of three years. To request approval of information
collections under this generic approval, the agency must do the following: 1) Unless an agency
is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a
Generic Clearance Submission Template for each Instrument; 2) If the agency is using
multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic
Clearance Submission Template may be used for both instruments; 3) each Generic
Clearance Submission Template must be uploaded as a Supplementary document using a
naming convention that allows the public to identify the associated instrument; 4) submit no
more than five Generic Submission Templates with each request.
Inventory as of this Action
Requested
Previously Approved
04/30/2021
36 Months From Approved
07/31/2020
1,000,000
0
325,000
18,958
0
18,958
0
0
0
The information collection activity will collect qualitative customer feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery. This qualitative feedback will provide insights into customer perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers. It will also allow feedback to contribute directly to the improvement of program management.
EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
DECCS User Group