OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201712-1405-002 · OMB 1405-0193 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
IT Mod Survey Justification - DTAG Questionnaire - Final.docx Justification for No Material/Nonsubstantive Change Uploaded 2017-12-14 Repair queued
Justification for Non-Substantive.docx Justification for No Material/Nonsubstantive Change Uploaded 2017-07-27 Available
Generic Clearance Submission Template.doc Supplementary Document Uploaded 2017-06-27 Available
Legal Authorities for Customer Service Surveys.docx Supplementary Document Uploaded 2017-06-27 Repair queued
Part A - Supporting Statement for Generic Clearance.docx Supporting Statement A Uploaded 2017-06-27 Available
Part B - Supporting Statement for Paperwork Reduction Act Generic Information Collection Submissions for.docx Supporting Statement B Uploaded 2017-06-27 Available
IC Document Collections
IC IDCollectionTypeStatusForm
227303 Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Other-Survey Modified
ICR Details
1405-0193 201712-1405-002
Historical Active 201707-1405-008
STATE/AFA
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved with change 12/14/2017
Retrieve Notice of Action (NOA) 12/13/2017
  Inventory as of this Action Requested Previously Approved
07/31/2020 07/31/2020 07/31/2020
325,000 0 325,000
18,958 0 18,958
0 0 0
The information collection activity will collect qualitative customer feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery. This qualitative feedback will provide insights into customer perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers. It will also allow feedback to contribute directly to the improvement of program management.
EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
  
None
Not associated with rulemaking
  82 FR 11099 02/17/2017
82 FR 28543 06/22/2017
No
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 325,000 325,000 0 0 0 0
Annual Time Burden (Hours) 18,958 18,958 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
The changes in burden hours increased from 8750 to 18,958 because of the increased number of respondents of 150,000 to 325,000 responding to qualitative feedback surveys. Also, the annual hours of 18,958 requested for this submission, is different from the last submission’s annual hours of 26,250. The difference is due to the calculation of totals over three years versus over one year.
$500,000
Yes Part B of Supporting Statement
    No
    No
No
No
No
Uncollected
Pamela Watkins 202 312-9611 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
12/13/2017