Approved consistent with the following terms of clearance: FERC will submit to OMB an annual progress report summarizing actual burden, reporting results achieved. In the event that additional hours are required, FERC will need to submit a nonmaterial/nonsubstantive change in burden request for the overall Generic ICR. For each information collection that FERC undertakes, FERC will provide OMB a summary of objectives, specific burden estimates, and all final survey instruments. Each information collection must be entered into ROCIS as an IC. OMB will attempt to provide comments within ten days of official receipt of an individual clearance package. However, the FERC must receive explicit OMB approval prior to initiating any proposed collections under this clearance.
Inventory as of this Action
Requested
Previously Approved
06/30/2020
06/30/2020
06/30/2020
27,000
0
27,000
4,500
0
4,500
0
0
0
Improving agency programs requires ongoing assessment of service delivery, by which we mean systematic review of the operation of a program compared to a set of explicit or implicit standards, as a means of contributing to the continuous improvement of the program. The Agency will collect, analyze, and interpret information gathered through this generic clearance to identify strengths and weaknesses of current services and make improvements in service delivery based on feedback. The solicitation of feedback will target areas such as: timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. Responses will be assessed to plan and inform efforts to improve or maintain the quality of service offered to the public. If this information is not collected, vital feedback from customers and stakeholders on the Agencyâs services will be unavailable.
The Agency will only submit a collection for approval under this generic clearance if it meets the following conditions:
⢠Information gathered will be used only internally for general service improvement and program management purposes and is not intended for release outside of the agency (if released, procedures outlined in Question 16 wil be followed);
⢠Information gathered will not be used for the purpose of substantially informing influential policy decisions ;
⢠Information gathered will yield qualitative information; the collections will not be designed or expected to yield statistically reliable results or used as though the results are generalizable to the population of study ;
⢠The collections are voluntary;
⢠The collections are low-burden for respondents (based on considerations of total burden hours, total number of respondents, or burden-hours per respondent) and are low-cost for both the respondents and the Federal Government;
⢠The collections are non-controversial and do not raise issues of concern to other Federal agencies;
⢠Any collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future; and
⢠With the exception of information needed to provide renumeration for participants of focus groups and cognitive laboratory studies, personally identifiable information (PII) is collected only to the extent necessary and is not retained.
None
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
FERC-153, Landowner Helpline Survey
FERC-153 Justification.docx
FERC-153 30-day notice (published) (revised burden).pdf
Generic Clearance Fast Track - Supporting Statement Part B (FERC 2017).doc
eLibrary Web Search Modernization Surveys