OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Collection of Qualitative Feedback on Agency Service Delivery

ICR 201704-1545-039 · OMB 1545-2256 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
Summary Responsive Payments Formative.doc Supplementary Document Uploaded 2017-05-01 Available
Follow-Up IRS2GO Validation Usability.doc Supplementary Document Uploaded 2017-05-01 Repair queued
Follow-Up Summary Report IRS2GO v5 User Experience Study.doc Supplementary Document Uploaded 2017-05-01 Available
Follow-Up Summary Report eAuthentication Usability Study.doc Supplementary Document Uploaded 2017-04-28 Available
Summary Report Direct pay Usability Testing.doc Supplementary Document Uploaded 2017-04-28 Available
Cancelled Study IRS Authorizations Prototype - Usability Testing.doc Supplementary Document Uploaded 2017-04-28 Available
Draft Generic Clearance Submission Template.docx Supplementary Document Uploaded 2014-05-30 Available
Supporting Statement (Part B).docx Supporting Statement B Uploaded 2017-04-28 Available
2017-05-30 SS 1545-2256r.docx Supporting Statement A Uploaded 2017-05-30 Available
IC Document Collections
IC IDCollectionTypeStatusForm
242287 CP14IA Notice Survey Other-Recruiting Screener New
237549 Online Account Payments Survey Other-Survey New
237264 IRS OLS TDC-ON Taxpayer Attitudes Survey Other-Survey and Screen Shots New
237035 Gig Economy Other-Draft Focus Group New
236858 IRS OLS Nationwide Tax Forum Online Services Feedback Other-Moderator Guide - Chat New
235590 TEGE Part of Our Website Study Other-Sample Study New
234939 IRS.gov Customer Needs Other-Survey group New
234528 Revised Form W4 Usability Other-survey New
233932 Digital Notices Other-Survey Guide New
233846 IRS OLS Mobile Device Attitudes Survey Other-Survey-Screen shots New
233611 OLS Online Chat Attitudes Survey Other-Survey New
233475 Account Filing Security (AFS) Research Plan Other-Survey New
233166 Secure Access Usability Study Other-Survey New
233150 Component Library Usability Study Other-Survey New
232517 IRS OLS Payments Nomenclature Feedback Taxpayer Survey Other-Survey New
227891 Tax Record for Account Study Other-Survey New
227890 Encouraging Balance Repayment Other-Interview Script New
227367 Exempt Organizations Card Sorting Study Other-Survey New
ICR Details
1545-2256 201704-1545-039
Historical Active 201402-1545-004
TREAS/IRS
Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection   No
Regular
Approved without change 06/30/2017
Retrieve Notice of Action (NOA) 05/30/2017
  Inventory as of this Action Requested Previously Approved
06/30/2020 36 Months From Approved 06/30/2017
24,636 0 3,000,150
10,000 0 800,040
80,560 0 1,000,000
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
   EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
  
None
Not associated with rulemaking
  82 FR 3383 01/11/2017
82 FR 23488 05/22/2017
Yes
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 24,636 3,000,150 0 0 -2,975,514 0
Annual Time Burden (Hours) 10,000 800,040 0 0 -790,040 0
Annual Cost Burden (Dollars) 80,560 1,000,000 0 0 -919,440 0
No
No
There is a reduction in the burden previously approved by OMB to reflect an updated agency estimate that is more representative of the likely usage of this collection based on experience from the previous three years.
$80,560
No
No
No
No
No
Uncollected
Andrea Schneider 240 613-2594
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
05/30/2017