OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201611-1405-003 · OMB 1405-0193 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
Contact Us (Kenya) Form Unchanged Available
Form SV-2016-0001 Survey to Determine Awareness and Use of EducationUSA Facilities in India Form Unchanged Available
Form SV-2015-0006 National Visa Center (NVC) Satisfaction Survey Form Unchanged Available
Form SV-2015-0009 Nonimmigrant Visa Applicant Satisfaction Survey Form and Instruction Unchanged Available
Form SV-2015-0008 Immigrant Visa Satisfaction Survey Form and Instruction Unchanged Available
Form SV-2015-0007 Federal Feedback Button - Dept. of State Form Unchanged Available
Form SV-2015-0006 National Visa Center Satisfaction Survey Form and Instruction Unchanged Available
Form SV02015-0001 PPT Online Feedback Survey Form and Instruction Unchanged Repair queued
Form SV02015-0005 ACS Applicant Satisfaction Survey Form and Instruction Unchanged Repair queued
Form SV-2015-0004 Vendor Survey Form and Instruction Unchanged Repair queued
Form SV-2015-0002 Interview Script for Visa Services Research Form and Instruction Unchanged Available
Form SV-2011-0022 Visa Applicant Satisfaction Survey Form and Instruction Unchanged Available
Form SV-2014-0001 Passport Premier Acceptance Facility Survey Form and Instruction Unchanged Repair queued
Form SV-2012-0001 Office of Foreign Missions Customer Satisfaction Survey Form and Instruction Unchanged Available
Form SV-20013-0003 American Citizens Services Customer Service Satisfaction Survey Form and Instruction Unchanged Repair queued
Justification for Non Substantive Change (4-2015).docx Justification for No Material/Nonsubstantive Change Uploaded 2015-04-27 Available
Supporting Statement DoS Fast Trak Customer Service Surveys (5-2014).docx Supporting Statement A Uploaded 2014-05-20 Available
Supporting Statement Part B DoS Fast Trak Customer Service Surveys (5-2014).docx Supporting Statement B Uploaded 2014-05-20 Available
Generic Clearance Submission Template.doc Supplementary Document Uploaded 2011-04-22 Available
EO 12862 SETTING CUSTOMER SERVICE STANDARDS.txt Supplementary Document Uploaded 2011-03-16 Available
IC Document Collections
IC IDCollectionTypeStatusForm
225159 Feedback Survey Other-Survey New
224478 AMERICAN CITIZEN SERVICES APPLICANT SATISFACTION SURVEY Other-Survey New
223607 Nonimmigrant Visa Satisfaction Survey Other-Satisfaction Survey Unchanged
223604 American Citizens Survey (ACS) Applicant Satisfaction Survey Other-Satisfaction Survey Unchanged
223600 Immigrant Visa Satisfaction Survey Other-Satisfaction Survey Unchanged
223201 Contact Us (Kenya) Form Unchanged
221553 Survey to Determine Awareness and Use of EducationUSA Facilities in India Form Unchanged
221498 Industry Usability Testing – Directorate of Defense Trade Controls IT Modernization Initiative Beta Testing. Unchanged
221488 Industry Usability Testing – Directorate of Defense Trade Controls IT Modernization Initiative Webinars. Unchanged
219619 National Visa Center (NVC) Satisfaction Survey Form Unchanged
219345 Nonimmigrant Visa Applicant Satisfaction Survey Other-Survey Unchanged
219342 Immigrant Visa Applicant Satisfaction Survey Other-Survey Unchanged
218346 Nonimmigrant Visa Applicant Satisfaction Survey Form and Instruction Unchanged
217395 Immigrant Visa Satisfaction Survey Form and Instruction Unchanged
217150 Federal Feedback Button - Dept. of State Form Unchanged
216829 National Visa Center Satisfaction Survey Form and Instruction Unchanged
215981 PPT Online Feedback Survey Form and Instruction Unchanged
215979 ACS Applicant Satisfaction Survey Form and Instruction Unchanged
215928 Vendor Survey Form and Instruction Unchanged
214998 Interview Script for Visa Services Research Form and Instruction Unchanged
211668 Visa Applicant Satisfaction Survey Form and Instruction Unchanged
211667 Passport Premier Acceptance Facility Survey Form and Instruction Unchanged
211665 Office of Foreign Missions Customer Satisfaction Survey Form and Instruction Unchanged
211664 American Citizens Services Customer Service Satisfaction Survey Form and Instruction Unchanged
ICR Details
1405-0193 201611-1405-003
Historical Active 201602-1405-012
STATE/AFA
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 11/22/2016
Retrieve Notice of Action (NOA) 11/21/2016
  Inventory as of this Action Requested Previously Approved
07/31/2017 07/31/2017 07/31/2017
150,000 0 150,000
26,250 0 26,250
0 0 0
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
  
None
Not associated with rulemaking
  79 FR 7273 02/06/2014
79 FR 28990 05/20/2014
No
24
IC Title Form No. Form Name
Immigrant Visa Satisfaction Survey
Contact Us (Kenya) N/A Contact Us
Feedback Survey
Immigrant Visa Satisfaction Survey SV-2015-0008 Immigrant Visa Applicant Satisfaction Survey
Immigrant Visa Applicant Satisfaction Survey
National Visa Center (NVC) Satisfaction Survey SV-2015-0006 National Visa Center (NVC) Satisfaction Survey
PPT Online Feedback Survey SV02015-0001 PPT Online Feedback Survey
Vendor Survey SV-2015-0004 Vendor Survey
Passport Premier Acceptance Facility Survey SV-2014-0001, SV-2014-0001 Premier Acceptance Facility Survey-ENGLISH ,   Premier Acceptance Facility Survey-SPANISH
American Citizens Survey (ACS) Applicant Satisfaction Survey
National Visa Center Satisfaction Survey SV-2015-0006 National Visa Center Satisfaction Survey
Visa Applicant Satisfaction Survey SV-2011-0022 Visa Applicant Satisfaction Survey
Interview Script for Visa Services Research SV-2015-0002 Interview Script for Visa Services Research
ACS Applicant Satisfaction Survey SV-2015-0005, SV02015-0005 ACS Applicant Satisfaction Survey ,   ACS Applicant Satisfaction Survey - Spanish (4-2015)
Office of Foreign Missions Customer Satisfaction Survey SV-2012-0001 OFM Customer Satisfaction Survey
Nonimmigrant Visa Satisfaction Survey
AMERICAN CITIZEN SERVICES APPLICANT SATISFACTION SURVEY
American Citizens Services Customer Service Satisfaction Survey SV-20013-0003 AMERICAN CITIZENS SERVICES CUSTOMER SERVICE SATISFACTION SURVEY
Survey to Determine Awareness and Use of EducationUSA Facilities in India SV-2016-0001 EducationUSA Student Survey
Federal Feedback Button - Dept. of State SV-2015-0007 State Kiosk Survey
Industry Usability Testing – Directorate of Defense Trade Controls IT Modernization Initiative Beta Testing.
Nonimmigrant Visa Applicant Satisfaction Survey SV-2015-0009 Nonimmigrant Visa Applicant Satisfaction Survey
Industry Usability Testing – Directorate of Defense Trade Controls IT Modernization Initiative Webinars.
Nonimmigrant Visa Applicant Satisfaction Survey
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 150,000 150,000 0 0 0 0
Annual Time Burden (Hours) 26,250 26,250 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
Burden has increased due to increased number of respondents and removal and additions of surveys
$500,000
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Pamela Watkins 202 312-9611 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
11/21/2016