OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.
Inventory as of this Action
Requested
Previously Approved
10/31/2019
36 Months From Approved
10/31/2016
187,746
0
60,720
50,871
0
41,799
0
0
0
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
Request is being submitted to keep existing Generic Clearance on-going, although CIO submitted revision request with verbiage for additional burden and responses, it is not clear based on burden table reflected in SSA, 30 day doc based on hours requested. CIO will need to await further instruction from OMB desk officer as to whether another revision request will need to be submitted at a later time.
CIO comments: "Additional burden hours are being requested primarily to reflect the increase in the number of Center programs due to a reorganization in 2014, use of electronic survey methods, and interest in customer input to and satisfaction with websites and products developed for constituents. Specifically, increases have resulted in association with use of electronic surveys, which allow for broader reach at lower survey costs, thus increasing number of surveys possible for a fixed budget."
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
2019 Science Ambassador Training Customer Satisfaction Survey