OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Board of Veterans' Appeals Voice of the Veteran Appellant Surveys

ICR 201602-2900-039 · OMB 2900-0816 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
VE White Paper Final.docx Justification for No Material/Nonsubstantive Change Uploaded 2016-03-01 Repair queued
VE White Paper Final.docx Supplementary Document Uploaded 2016-02-23 Repair queued
4 BVA_Appellant_Justification A .doc.docx Supporting Statement A Uploaded 2014-03-14 Available
5 BVA_(B) Employing Statistical Methods.doc.docx Supporting Statement B Uploaded 2013-08-07 Available
IC Document Collections
IC IDCollectionTypeStatusForm
210480 BVA Appellant Questionnaire Other-Telephonic Script Modified
ICR Details
2900-0816 201602-2900-039
Historical Active 201308-2900-002
VA
Board of Veterans' Appeals Voice of the Veteran Appellant Surveys
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 03/02/2016
Retrieve Notice of Action (NOA) 03/01/2016
  Inventory as of this Action Requested Previously Approved
06/30/2017 06/30/2017 06/30/2017
14,727 0 14,727
1,571 0 1,571
0 0 0
Currently, the Board collects customer satisfaction on a very limited basis. Surveys are distributed after the hearing is conducted relying on respondents to mail in the postcard. The survey card only measures the appellant's satisfaction with the hearing process and response rates are low. The Board will benefit from obtaining direct feedback from Veterans regarding their experience with the Board with either the hearing or non-hearing experience. Specifically, the Veterans' feedback will provide the Board three key benefits: 1) identify what is most important to Veterans in determining their satisfaction with both the hearing and non-hearing process; 2) determine what to do to improve experience; and 3) serve to guide training and/or operational activities aimed at enhancing the quality of service provided to Veterans.
None
None
Not associated with rulemaking
  78 FR 54956 09/06/2013
79 FR 3274 01/17/2014
Yes
1
IC Title Form No. Form Name
BVA Appellant Questionnaire
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 14,727 14,727 0 0 0 0
Annual Time Burden (Hours) 1,571 1,571 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
$215,746
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Crystal Rennie 202 632-7492 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
03/01/2016