OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Federal Emergency Management Agency Survivor Centric Customer Satisfaction Survey

ICR 201407-1660-006 · OMB 1660-0129 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
1660-0129 Survivor Centric Customer Satisfaction Survey Supporting Statement Part A_070714.doc Supporting Statement A Uploaded 2014-08-21 Available
FEMA 44 CFR 206 101-IA.pdf Supplementary Document Uploaded 2014-08-05 Available
E-Government 2002.pdf Supplementary Document Uploaded 2014-08-05 Available
Pub 30 Day FRN 08012014.pdf Supplementary Document Uploaded 2014-08-05 Available
Brief Narrative of Changes Survivor Centric 1660-0129_070714.docx Supplementary Document Uploaded 2014-08-05 Available
Sandy Recovery Improvement Act of 2013 P.L. 113-2.pdf Supplementary Document Uploaded 2014-07-31 Available
Pub 60 Day FRN 02282014.pdf Supplementary Document Uploaded 2014-07-31 Repair queued
1660-0129 Survivor Centric Customer Satisfaction Survey Supporting Statement Part B_070714.doc Supporting Statement B Uploaded 2014-07-31 Repair queued
Executive_Order_13411.doc Supplementary Document Uploaded 2011-02-04 Available
Ex Order 12682 GPRA.docx Supplementary Document Uploaded 2011-02-04 Available
IC Document Collections
IC IDCollectionTypeStatusForm
212575 Travel Time to Focus Group New
212574 Online Interviews New
212573 One-on-One Interviews New
212551 Focus Group - In Person Other-Focus Group New
196160 Survivor Centric Customer Satisfaction Survey Other-Telephone Survey Modified
ICR Details
1660-0129 201407-1660-006
Historical Active 201102-1660-001
DHS/FEMA
Federal Emergency Management Agency Survivor Centric Customer Satisfaction Survey
Revision of a currently approved collection   No
Regular
Approved without change 02/24/2015
Retrieve Notice of Action (NOA) 08/27/2014
  Inventory as of this Action Requested Previously Approved
02/28/2018 36 Months From Approved 02/28/2015
3,072 0 1,600
1,545 0 400
0 0 0
Survey of Individual Assistance Applicants to determine levels of satisfaction with the federal assistance provided by FEMA. Measures customer service, levels of satisfaction, areas for improvement, helpfulness of programs and ability of applicants to recover from disasters.
EO: EO 12682 Name/Subject of EO: Setting Customer Service Stds.
  
None
Not associated with rulemaking
  79 FR 11456 02/28/2014
79 FR 44818 08/01/2014
No
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 3,072 1,600 0 768 704 0
Annual Time Burden (Hours) 1,545 400 0 1,008 137 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
For the Survivor Centric Customer Satisfaction Survey (formerly, Follow-Up Program Effectiveness & Recovery Survey), the previously approved burden hours were 400. The current estimated annual hour burden is 1,545 hours, resulting in an increase of 1,145. The increase in burden hours is due to increasing the number of times the survey will be utilized from quarterly to approximately 6 times per year, due to an increase of 2 minutes interview time per survey, plus the addition of focus groups to obtain feedback from the respondent for future collections. The total net burden of 1,145 hours is an increase for Survivor Centric Customer Satisfaction Survey (formerly, Follow-Up Program Effectiveness & Recovery Survey).
$170,321
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Loretta Cassatt 202 646-6551 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
08/27/2014