OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201407-1530-025 · OMB 1530-0023 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
Generic Clearance Submission Template.doc Supplementary Document Uploaded 2014-05-29 Repair queued
1535-0143 PART B-Supporting Statement.docx Supporting Statement B Uploaded 2014-05-29 Available
1535-0143 PART A-Supporting Statement (FS-2014).docx Supporting Statement A Uploaded 2014-05-29 Repair queued
IC Document Collections
IC IDCollectionTypeStatusForm
220592 myRA Customer Experience Study Other-Draft Survey New
219536 Treasury Retail Program Review Communications and Delivery Quantitative Research Other-Draft Survey New
218837 Treasury Retail Program Savings Product Concept Quantitative Screening Research Other-Survey Questionnaire New
218834 Treasury Retail Program Review Customer Experience Qualitative Research Other-Screener New
218332 Treasury Retail Savings Primary Quantitative Research on Savings Needs of Americans Other-Draft Questionnaire New
217941 Treasury Retail Savings Primary Qualitative Research on Points of Pain Other-Particpant Screener New
215779 2015 Treasury Auction Satisfaction Survey Other-Survey New
215498 Direct Express Mobile App Pilot Other-Potential Questions New
215074 myRA Creative Testing Other-Screener for Consumers New
214999 myRA Awareness Tracking Other-Draft Employer Survey New
214271 Direct Express Mobile App Usability Testing_15Dec2014 Other-Screener New
213262 myRA Employer Survey Phase 2 Other-survey New
213172 Direct Express® Cardholder Satisfaction and Usage Tracking Survey Other-Survey Screener and Questions New
212442 EFTPS Call Center Customer Satisfaction Survey Other-Survey Script New
ICR Details
1530-0023 201407-1530-025
Historical Active 201103-1535-001
TREAS/FISCAL
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection   No
Regular
Approved without change 07/31/2014
Retrieve Notice of Action (NOA) 07/31/2014
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.
  Inventory as of this Action Requested Previously Approved
07/31/2017 36 Months From Approved
10,000 0 10,000
10,000 0 10,000
0 0 0
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None
Not associated with rulemaking
  78 FR 79076 12/27/2013
79 FR 24060 04/29/2014
No
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 10,000 10,000 0 0 0 0
Annual Time Burden (Hours) 10,000 10,000 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Bruce Sharp 304 480-8112 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
05/29/2014