National Appeals Division Customer Service Survey

OMB Control No: 0503-0007	ICR Reference No: 201309-0503-002
Status: Historical Inactive	Previous ICR Reference No: 201006-0503-002
Agency/Subagency: USDA/AgSEC	Agency Tracking No:
Title: National Appeals Division Customer Service Survey
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Withdrawn and continue	Conclusion Date: 05/02/2014
Retrieve Notice of Action (NOA)	Date Received in OIRA: 09/25/2013
Terms of Clearance: This ICR has been withdrawn to give the Agency further time to work on the package.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2013	36 Months From Approved	08/31/2014
Responses	2,400	0	2,400
Time Burden (Hours)	561	0	561
Cost Burden (Dollars)	0	0	0

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Abstract: To conduct a customer survey to gather date on the quality of how to make improvements in NAD processes and establish customer service standards.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 31	02/14/2013
30-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 186	09/25/2013
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 2

IC Title Form No. Form Name National Appeals Division Customer Service Survey National Appeals Division Customer Service Survey (Non-Response)

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Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: This is a revision to an approved information collection resulting in a decrease in the number of respondents and responses (2400 to 2000) and burden hours (561 to 287). The decrease in respondents and responses is due to a change in the affected public. Initially NAD had individuals/households, farms, businesses, and not for profits. NAD realized that when we send the survey it is addressed to the individuals not a business or farm and more than likely, we overestimated the number of respondents. So, therefore, we are changing the affected public to individuals/households only. The burden hours decrease due to changing the per response time from 20 minutes to 10 minutes. A statistical review revealed respondents took an average of 10 minutes to complete the survey and not 20 minutes.

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Annual Cost to Federal Government: $62,810

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

Agency Contact: Jerry Jobe 703 305-2514

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
		(a) It is necessary for the proper performance of agency functions;
		(b) It avoids unnecessary duplication;
		(c) It reduces burden on small entities;
		(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
		(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
		(f) It indicates the retention periods for recordkeeping requirements;
		(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
			(i) Why the information is being collected;
			(ii) Use of information;
			(iii) Burden estimate;
			(iv) Nature of response (voluntary, required for a benefit, or mandatory);
			(v) Nature and extent of confidentiality; and
			(vi) Need to display currently valid OMB control number;
		(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
		(i) It uses effective and efficient statistical survey methodology (if applicable); and
		(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date: 09/25/2013

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