VOV (Voice of Veteran) Surveys

OMB Control No: 2900-0782	ICR Reference No: 201305-2900-002
Status: Historical Active	Previous ICR Reference No: 201012-2900-007
Agency/Subagency: VA	Agency Tracking No: 2900-0782 VBA-BAS-DB
Title: VOV (Voice of Veteran) Surveys
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 01/24/2014
Retrieve Notice of Action (NOA)	Date Received in OIRA: 10/23/2013
Terms of Clearance: By the time of the next submission, VA will provide an assessment of whether the items that are unrelated to customer satisfaction are necessary/appropriate in this set of surveys, and a re-assessment of whether any of the items can be obtained from administrative data.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2017	36 Months From Approved	07/31/2015
Responses	130,800	0	30,000
Time Burden (Hours)	32,700	0	7,500
Cost Burden (Dollars)	0	0	0

---

Abstract: VOV (Voice of Veteran) Surveys will be used primarily to measure customer satisfaction from the Veterans and their dependents.

---

Authorizing Statute(s): None

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 119	06/20/2013
30-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 188	09/27/2013
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 1

IC Title Form No. Form Name VOV (Voice of Veteran) Surveys

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	130,800	30,000	0	100,800	0	0
Annual Time Burden (Hours)	32,700	7,500	0	25,200	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: In order to fully implement a Continuous VOV Satisfaction Survey Research Program and provide adequate measurement results to VBA leadership, a statistically significant sample of respondents must be obtained for all VBA regional offices. Burden hours for an individual does not change, but the overall burden increases due to the larger sample sizes required to continuously measure results over a 12 month period. The same collection and burden hours will continue for the life of the OMB control number.

---

Annual Cost to Federal Government: $4,577,543

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

Agency Contact: Crystal Rennie 202 632-7492 [email protected]

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
		(a) It is necessary for the proper performance of agency functions;
		(b) It avoids unnecessary duplication;
		(c) It reduces burden on small entities;
		(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
		(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
		(f) It indicates the retention periods for recordkeeping requirements;
		(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
			(i) Why the information is being collected;
			(ii) Use of information;
			(iii) Burden estimate;
			(iv) Nature of response (voluntary, required for a benefit, or mandatory);
			(v) Nature and extent of confidentiality; and
			(vi) Need to display currently valid OMB control number;
		(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
		(i) It uses effective and efficient statistical survey methodology (if applicable); and
		(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date: 10/23/2013

---