The NFIP Call Center and Agent Referral Enrollment form is used for (1) allows the NFIP to service request for flood insurance information or agents to enroll in the Agent Referral Program and Agent Co-Op Program and for FEMA to follow-up with the agents on referrals that do not lead to policy sales.
US Code:
42 USC 4001
Name of Law: The Flood Disaster Protection Act of 1973
There is an overall program decrease of -1209 hours in this ICR submission. This decrease reflects the declining total of "calls to the call center and website visitors, in the pass two years, attributed to the lower number of major events in the United States. Also in April 2010 the television campaign changed to the new "Home Personified"campaign, which one of the four spots in rotation did not include a phone number,just a URL that redirected customers to the Website for more information.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.