OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Firearms & Explosives Services Division Customer Service Survey

ICR 201112-1140-012 · OMB 1140-0101 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
Section B Justification_Revised_Jul5_2012.docx Supporting Statement B Uploaded 2012-07-09 Available
Justification_Revised_Apr23_2012.docx Supporting Statement A Uploaded 2012-04-24 Available
IC Document Collections
IC IDCollectionTypeStatusForm
201932 Firearms & Explosives Services Division Customer Service Survey Other-Survey New
ICR Details
1140-0101 201112-1140-012
Historical Active
DOJ/ATF
Firearms & Explosives Services Division Customer Service Survey
New collection (Request for a new OMB Control Number)   No
Regular
Approved with change 08/02/2012
Retrieve Notice of Action (NOA) 04/26/2012
  Inventory as of this Action Requested Previously Approved
08/31/2015 36 Months From Approved
18,200 0 0
1,517 0 0
0 0 0
Under 18 U.S.C. The Firearms & Explosives Services Division (FESD) of ATF requests firearms and explosives dealers to complete an anonymous survey that would allow FESD to gauge customer satisfaction and correct potential deficiencies. FESD provides dealer licensing and other services related to the importation and transfers of weapons within the firearms and explosives industry. This Internal audits have demonstrated the need for a division level survey to enhance greater customer satisfaction.
None
None
Not associated with rulemaking
  77 FR 1510 01/10/2012
77 FR 15393 03/15/2012
No
1
IC Title Form No. Form Name
Firearms & Explosives Services Division Customer Service Survey
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 18,200 0 0 18,200 0 0
Annual Time Burden (Hours) 1,517 0 0 1,517 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
This is a new information collection. The Firearms and Explosives Services Division is implementing this new survey to capture voluntary feedback from its customers on their customer service experience. It is estimated that this new collection will generate 18,200 responses annually and it will take each respondent 5 minutes to complete for a total of 1,517 annual burden hours.
$3,000
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Thomas DiDomenico 304 616-4548 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
04/26/2012