The SPS helps the VA further it goal of transforming the acquisition process to better service veterans. The results of the SPS will help VA to develop Key Performance Indicators (KPI) in acquisition and logistics operations across the VA that will make up a balanced scorecard. The potential survey respondents are drawn from suppliers in the VA supply base.
EO: EO 12682 Name/Subject of EO: Setting Customer Service Standards++++
The estimated number of responses has decreased because VA is sending the survey to a more precisely targeted list of VA suppliers who are more likely to respond. The burden hours have increased because VA is now conducting 7 Forums instead of the original two Forums at the beginning of this initiative in FY 2009. VA is now taking the SRT Forums around the country to ease the travel and expense burden of Forum participation for VA suppliers.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.