OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201103-3045-001 · OMB 3045-0137 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
Form 1 AmeriCorps Exit Form Non-bias Survey Form and Instruction New Available
Form 1 RSVP Survey Form and Instruction New Repair queued
Form 1 VISTA Webinar Customer Feedback Form and Instruction New Repair queued
Form 1 Member Experience Focus Groups Form New Repair queued
Generic Clearance Submission Template.docx Supplementary Document Uploaded 2011-04-20 Available
Generic Clearance Template Part B 4.21.2011.DOC Supporting Statement B Uploaded 2011-04-21 Available
Generic Clearance Template Part A 4.21.2011.DOCX Supporting Statement A Uploaded 2011-04-21 Repair queued
IC Document Collections
IC IDCollectionTypeStatusForm
209890 AmeriCorps Exit Form Non-bias Survey Form and Instruction New
205339 RSVP Survey Form and Instruction New
202580 VISTA Webinar Customer Feedback Form and Instruction New
202032 Member Experience Focus Groups Form New
ICR Details
3045-0137 201103-3045-001
Historical Active
CNCS
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
New collection (Request for a new OMB Control Number)   No
Regular
Approved without change 04/21/2011
Retrieve Notice of Action (NOA) 03/08/2011
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.”
  Inventory as of this Action Requested Previously Approved
04/30/2014 36 Months From Approved
279,000 0 0
279,000 0 0
0 0 0
This collection of information is necessary to enable CNCS to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
US Code: 44 USC 3501 et.seq. Name of Law: Paperwork Reduction Act
  
None
Not associated with rulemaking
  75 FR 80542 12/22/2010
76 FR 12072 03/04/2011
No
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 279,000 0 0 279,000 0 0
Annual Time Burden (Hours) 279,000 0 0 279,000 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
Improving agency programs requires ongoing assessment of service delivery, by which we mean systematic review of the operation of a program compared to a set of explicit or implicit standards, as a means of contributing to the continuous improvement of the program. The Agency will collect, analyze, and interpret information gathered through this generic clearance to identify strengths and weaknesses of current services and make improvements in service delivery based on feedback. The solicitation of feedback will target areas such as: timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. Responses will be assessed to plan and inform efforts to improve or maintain the quality of service offered to the public. If this information is not collected, vital feedback from customers and stakeholders on the Agency's services will be unavailable.
$0
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Amy Borgstrom 202 606-6930 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
03/08/2011