CUSTOMER SERVICE SURVEY PROJECT

OMB Control No: 0579-0334	ICR Reference No: 201010-0579-019
Status: Historical Active	Previous ICR Reference No: 200708-0579-006
Agency/Subagency: USDA/APHIS	Agency Tracking No:
Title: CUSTOMER SERVICE SURVEY PROJECT
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 02/27/2011
Retrieve Notice of Action (NOA)	Date Received in OIRA: 01/11/2011
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/28/2014	36 Months From Approved	02/28/2011
Responses	5,000	0	5,000
Time Burden (Hours)	248	0	415
Cost Burden (Dollars)	0	0	0

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Abstract: This form will be used to solicit information from the general public who utilize the business services and animal programs administered by the USDA, APHIS, VS.

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Authorizing Statute(s): US Code: 7 USC 8301 Name of Law: The Animal Health Protection Act

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 153	08/10/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 6	01/10/2011
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 4

IC Title Form No. Form Name Customer Service Survey - Business VS 1-10S (Spanish), VS 1-10 Customer Service Survey ,   INSPECCION de SERVICIO DE ATENCION AL CLIENTE Customer Service Survey - State, Local, or Tribal Government VS 1-10, VS 1-10S (Spanish) Customer Service Survey ,   INSPECCION de SERVICIO DE ATENCION AL CLIENTE Customer Service Survey - Non-Responses Customer Service Survey - Individuals or Households VS 1-10, VS 1-10S (Spanish) Customer Service Survey ,   INSPECCION de SERVICIO DE ATENCION AL CLIENTE

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	5,000	5,000	0	0	0	0
Annual Time Burden (Hours)	248	415	0	0	-167	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a continuing program to solicit information from the general public who utilize the business services and animal programs administered by the USDA, APHIS, and VS. The estimates provided from the previous submission did not account for the time difference between respondents and non-respondents. Previous all respondents were assessed a response time of 5 minutes per responses. In this collection non-respondents were assessed a response time of 1 minute resulting in an adjustment of -167 total burden hours.

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Annual Cost to Federal Government: $22,262

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

Agency Contact: Catherene Boyd 9198557224

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
		(a) It is necessary for the proper performance of agency functions;
		(b) It avoids unnecessary duplication;
		(c) It reduces burden on small entities;
		(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
		(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
		(f) It indicates the retention periods for recordkeeping requirements;
		(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
			(i) Why the information is being collected;
			(ii) Use of information;
			(iii) Burden estimate;
			(iv) Nature of response (voluntary, required for a benefit, or mandatory);
			(v) Nature and extent of confidentiality; and
			(vi) Need to display currently valid OMB control number;
		(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
		(i) It uses effective and efficient statistical survey methodology (if applicable); and
		(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date: 01/11/2011

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