Customer Input - Patent and Trademark Customer Surveys

OMB Control No: 0651-0038	ICR Reference No: 201003-0651-002
Status: Historical Active	Previous ICR Reference No: 200707-0651-001
Agency/Subagency: DOC/PTO	Agency Tracking No:
Title: Customer Input - Patent and Trademark Customer Surveys
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 05/27/2010
Retrieve Notice of Action (NOA)	Date Received in OIRA: 04/13/2010
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	05/31/2013	36 Months From Approved	05/31/2010
Responses	1,900	0	7,900
Time Burden (Hours)	356	0	1,376
Cost Burden (Dollars)	0	0	0

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Abstract: The United States Patent and Trademark Office (USPTO) is requesting a generic clearance to cover the telephone and customer surveys and questionnaires that may be conducted over the next three years. The customer surveys and questionnaires may be completed online. The USPTO conducts these surveys to implement E.O. 12862 Setting Customer Service Standards and uses them to obtain customer feedback relating to the agency's products, services, and related service standards. The USPTO obtains feedback from corporations/businesses, law firms, educational institutions, and independent inventors through these surveys.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 54955	10/26/2009
30-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 16425	04/01/2010
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title Form No. Form Name Ombudsman Pilot Program Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	1,900	7,900	0	0	-6,000	0
Annual Time Burden (Hours)	356	1,376	0	0	-1,020	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The estimates for the annual responses for the electronic questionnaires and customer surveys have been adjusted because the USPTO does not foresee that any additional electronic surveys beyond those generally submitted and accounted for under this clearance will be needed during this renewal period. The USPTO estimates that 750 electronic surveys will be submitted and that there will be 128 burden hours associated with them. This is a reduction of 6,000 responses and 1,020 burden hours from the currently approved inventory. These reductions are the result of an administrative adjustment.

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Annual Cost to Federal Government: $6,588

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

Agency Contact: Martin Rater 571 272-5966 [email protected]

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
		(a) It is necessary for the proper performance of agency functions;
		(b) It avoids unnecessary duplication;
		(c) It reduces burden on small entities;
		(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
		(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
		(f) It indicates the retention periods for recordkeeping requirements;
		(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
			(i) Why the information is being collected;
			(ii) Use of information;
			(iii) Burden estimate;
			(iv) Nature of response (voluntary, required for a benefit, or mandatory);
			(v) Nature and extent of confidentiality; and
			(vi) Need to display currently valid OMB control number;
		(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
		(i) It uses effective and efficient statistical survey methodology (if applicable); and
		(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date: 04/13/2010

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