Survey of Satisfaction with the Disability Evaluation System (DES): VA Public Contact Representatives at VA National Call Centers will call DES Pilot Veterans one year after the completion of the DES Pilot program. VA will use data collected to determine the level of customer satisfaction with the program. Data obtained through the information collection is used to evaluate and, if necessary, revise the way the DES Pilot is conducted in an effort to raise customer service standards.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.