User Satisfaction Surveys

OMB Control No: 0625-0217	ICR Reference No: 200908-0625-002
Status: Historical Active	Previous ICR Reference No: 200509-0625-002
Agency/Subagency: DOC/ITA	Agency Tracking No:
Title: User Satisfaction Surveys
Type of Information Collection: Reinstatement with change of a previously approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/21/2009
Retrieve Notice of Action (NOA)	Date Received in OIRA: 09/03/2009
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2012	36 Months From Approved
Responses	10,150	0	0
Time Burden (Hours)	879	0	0
Cost Burden (Dollars)	0	0	0

---

Abstract: International Trade Administration (ITA) provides products and services to help U.S. exporters enter and operate in international markets. ITA units must have a tool that provides feedback on their customers' satisfaction with their products and services. This information will be used by individual offices to improve the quality and delivery of ITA products and services.

---

Authorizing Statute(s): None

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 5144	01/29/2009
30-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 14513	03/31/2009
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 1

IC Title Form No. Form Name User Satisfaction Surveys ITA-4107P, ITA-4107P, ITA-4107P, ITA-4107P, ITA-4107P, ITA-4107P, ITA-4107P, ITA-4107P, ITA-4107P, ITA-4107P Commercial Service Comment Card for Export Assistance Services 0625-0217 ,   Tell Us About Your Experience (e-mail tagline) 0625-0217 ,   Trade Information Center Annual Satisfaction Survey 0625-0217 ,   Trade Information Center Automated Phone Survey 0625-0217 ,   U.S. Department of Commerce Trade Agreements Compliance Program Annual Customer Satisfaction Audit 0625-0217 ,   U.S. Department of Commerce Trade Agreements Compliance Program Comment Card for Non-successfully Resolved Cases 0625-0217 ,   U.S. Department of Commerce Trade Agreements Compliance Program Comment Card for Successfully Resolved Cases 0625-0217 ,   U.S. Commercial Service Advocacy Comment Card 0625-0217 ,   Website Feedback (Export.gov) 0625-0217 ,   Commercial Service Advocacy comment card 0625-0217

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	10,150	0	0	5,450	-12,649	17,349
Annual Time Burden (Hours)	879	0	0	-1,663	-554	3,096
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Changing Forms

Short Statement: There is a reduction of burden hours due to program changes (-1,663): • Reduction in the number of questions on the Comment Card for Commercial Service which changed the response time from 10 minutes to 5 minutes (-467). • Proposed addition of new collections for Comment Card for E-mail Tagline (+417), TAC Successfully Resolved Comment Card (+5), TAC Unsuccessfully Resolved Comment Card (+12), and TAC Annual Survey (+33). • The inclusion of Advocacy Comment Card, formerly 0625-0251 (+4). • Elimination of Quality Assurance Survey (-1,667). There is a reduction due to adjustments in the estimated number or respondents/responses (-554): • Comment Card for Commercial Service (-571). • TIC Transactional Survey (+13 hrs.), TIC Annual Survey (+1hr.), and Export.gov Website feedback (+3 hrs.).

---

Annual Cost to Federal Government: $42,300

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

Agency Contact: Susan Crawford 2024822050

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
		(a) It is necessary for the proper performance of agency functions;
		(b) It avoids unnecessary duplication;
		(c) It reduces burden on small entities;
		(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
		(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
		(f) It indicates the retention periods for recordkeeping requirements;
		(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
			(i) Why the information is being collected;
			(ii) Use of information;
			(iii) Burden estimate;
			(iv) Nature of response (voluntary, required for a benefit, or mandatory);
			(v) Nature and extent of confidentiality; and
			(vi) Need to display currently valid OMB control number;
		(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
		(i) It uses effective and efficient statistical survey methodology (if applicable); and
		(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date: 09/03/2009

---