Customer Satisfaction Surveys

OMB Control No: 1625-0080	ICR Reference No: 200812-1625-001
Status: Historical Inactive	Previous ICR Reference No: 200810-1625-001
Agency/Subagency: DHS/USCG	Agency Tracking No:
Title: Customer Satisfaction Surveys
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Withdrawn and continue	Conclusion Date: 02/22/2010
Retrieve Notice of Action (NOA)	Date Received in OIRA: 12/30/2009
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2009	36 Months From Approved	03/31/2010
Responses	40,335	0	40,335
Time Burden (Hours)	18,133	0	18,133
Cost Burden (Dollars)	0	0	0

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Abstract: Customer satisfaction surveys are required by Executive Order 12862. U.S. Coast Guard will use information obtained from direct customers to measure satisfaction with current services and determine whether additional service are required. Numbers in block 13 are estimates.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: null

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 34027	07/14/2009
30-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 58039	11/10/2009
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 7

IC Title Form No. Form Name Customer Satisfaction Survey: Proceedings Customer Satisfaction Survey: Mariner Customer Stakeholder Survey: Stake Holder Exercise Coordination Customer Satisfaction Survey Customer Satisfaction Survey: Vessel Traffic Services Long Range Tracking Identification Survey Customer Satisfaction Survey: Ohio Sector

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Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The management framework of the United States Coast Guard is the Commandant’s Performance Excellence Criteria (CPEC), based on the Malcolm Baldrige National Quality Award Criteria for Performance Excellence. The CPEC guides leaders to establish and refine sound management systems, leading to improvement of overall organizational effectiveness. The Criteria focuses on results in six organizational performance areas, one of those relating to customers and stakeholders. In order to obtain qualitative data regarding the goods and services produced by the US Coast Guard, we developed the attached survey, intended to garner feedback from our customers and stakeholders external to the federal government.

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Annual Cost to Federal Government: $34,840

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

Agency Contact: Keith Bradford 2023721191

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
		(a) It is necessary for the proper performance of agency functions;
		(b) It avoids unnecessary duplication;
		(c) It reduces burden on small entities;
		(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
		(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
		(f) It indicates the retention periods for recordkeeping requirements;
		(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
			(i) Why the information is being collected;
			(ii) Use of information;
			(iii) Burden estimate;
			(iv) Nature of response (voluntary, required for a benefit, or mandatory);
			(v) Nature and extent of confidentiality; and
			(vi) Need to display currently valid OMB control number;
		(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
		(i) It uses effective and efficient statistical survey methodology (if applicable); and
		(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date: 12/30/2009

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