OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Customer Satisfaction Surveys: Fast Track Recall Survey, Ombudsman Survey, State Partner Survey, Hotline Survey, Web Site, and Clearinghouse Survey

ICR 200712-3041-001 · OMB 3041-0128 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
OMB0128_supporting statement (2008).doc Supporting Statement B Uploaded 2008-09-04 Available
OMB0128_supporting statement (2008).doc Supporting Statement A Uploaded 2008-09-04 Available
PRA_Customer Satisfaction Surveys FR2.pdf Supplementary Document Uploaded 2008-09-04 Available
OMB0128Additional Information.pdf Supplementary Document Uploaded 2008-08-01 Available
PIA Hotline Survey.PDF Supplementary Document Uploaded 2008-08-01 Available
IC Document Collections
IC IDCollectionTypeStatusForm
29182 Customer Satisfaction Surveys: Fast Track Recall Survey, Ombudsman Survey, State Partner Survey, Hotline Survey, Web Site, and Clearinghouse Survey Other-null Modified
ICR Details
3041-0128 200712-3041-001
Historical Active 200506-3041-001
CPSC
Customer Satisfaction Surveys: Fast Track Recall Survey, Ombudsman Survey, State Partner Survey, Hotline Survey, Web Site, and Clearinghouse Survey
Extension without change of a currently approved collection   No
Regular
Approved without change 12/30/2008
Retrieve Notice of Action (NOA) 09/04/2008
  Inventory as of this Action Requested Previously Approved
12/31/2011 36 Months From Approved 12/31/2008
684 0 745
65 0 50
1,821 0 0
Surveys of CPSC customers to determine the kind and quality of services they want and their level of satisfaction with existing services.
US Code: 15 USC 2051 Name of Law: Consumer Product Safety Act of 1972
  
None
Not associated with rulemaking
  73 FR 104 05/29/2008
73 FR 170 09/02/2008
Yes
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 684 745 0 -61 0 0
Annual Time Burden (Hours) 65 50 0 15 0 0
Annual Cost Burden (Dollars) 1,821 0 0 1,821 0 0
Yes
Miscellaneous Actions
No
All program changes are the result of having direct experience with the surveys and being able to refine our methods.
$5,829
Yes Part B of Supporting Statement
Yes
Uncollected
Uncollected
Uncollected
Uncollected
Linda Glatz 301 492-6554
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
09/04/2008