Approved for purposes of conducting customer satisfaction surveys. VA shall submit proposed collections under this package to OMB for review and approval prior to fielding and OMB will generally review collections within 10 business days.
Inventory as of this Action
Requested
Previously Approved
03/31/2011
36 Months From Approved
03/31/2008
885,797
0
1,074,901
125,347
0
130,644
0
0
0
Provides procedures for expedited approval of centrally and locally administered customer satisfaction surveys. Information gathered will measure efficacy of process improvements designed around areas of poor performance highlighted in the nationally conducted VHA Customer Satisfaction Surveys.
EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
US Code:
38 USC 527
Name of Law: Evaluation and data collection
The figures on this report are actual adjusted Fiscal Year 2007 usage figures. The burden hour decrease is primarily due to a reduced number of ad hoc surveys being approved and conducted. Although we do not project any significant program changes or adjustments in future years, we will continue providing actual usage figures on each future ICB
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
2900-0570 justification.doc
2900-0570 supplementary documents.pdf
Generic Veterans Health Administration Customer Satisfaction Surveys