OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Federal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey.

ICR 200704-1660-005 · OMB 1660-0102 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
Form FEMA Form 86-26 (M Federal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey Form New Available
FEMA CS Survey Cover Letter.doc Supplementary Document Uploaded 2007-09-24 Repair queued
FEMA CS Followup Letter.doc Supplementary Document Uploaded 2007-09-24 Available
THE PRIVACY ACT OF 1974, 5 U_S_C_ � 552a -- As Amended.doc Supplementary Document Uploaded 2007-06-13 Available
Executive Order 12862 Setting Customer Service Stds.doc Supplementary Document Uploaded 2007-06-13 Available
NW31_60d-FRN_published_20070308_E7-4161.pdf Supplementary Document Uploaded 2007-06-13 Available
NW31_30d-FRN_published_20070517_E7-9507.pdf Supplementary Document Uploaded 2007-06-13 Available
NW31_Supp_Stat_Part B_20070509.doc Supporting Statement B Uploaded 2007-05-09 Available
NW31_Supp_Stat_Part A_20070509.doc Supporting Statement A Uploaded 2007-05-09 Available
IC Document Collections
IC IDCollectionTypeStatusForm
180076 Federal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey Form New
ICR Details
1660-0102 200704-1660-005
Historical Active
DHS/FEMA
Federal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey.
New collection (Request for a new OMB Control Number)   No
Regular
Approved with change 10/09/2007
Retrieve Notice of Action (NOA) 06/14/2007
This collection is approved for 3 years. However, a single mailing does not constitute a sufficient effort on the part of the agency (or contractor) to obtain a representative sample, and therefore a minimum of at least one additional attempt should be made for all surveys regardless of the response rate. Modification of contract to allow for these follow up surveys is a condition of future approvals of this collection.
  Inventory as of this Action Requested Previously Approved
10/31/2010 36 Months From Approved
10,608 0 0
2,652 0 0
0 0 0
FEMA Housing Inspection Services contracts inspectors to assess dwelling damage and verify personal information of applicants for FEMA disaster assistance in federally declared disasters areas. Because FEMA needs to evaluate the inspectors’ performance, FEMA conducts surveys to measure the satisfaction level of the applicants with their inspection experience. FEMA Inspection Services Managers and Task Monitors generally use the survey results to gauge and make improvements to disaster services that increase customer satisfaction and program effectiveness. The information is shared with Regional staff specific to the federal declaration for which the survey is conducted.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None
Not associated with rulemaking
  72 FR 10540 03/08/2007
72 FR 27834 05/17/2007
No
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 10,608 0 0 10,608 0 0
Annual Time Burden (Hours) 2,652 0 0 2,652 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
This is a new information collection request.
$193,750
Yes Part B of Supporting Statement
No
Uncollected
Uncollected
Uncollected
Uncollected
Chai Lim 202-646-4247 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
06/14/2007