Approved consistent with the following terms of clearance: OMB will review customer satisfaction and quality improvement surveys under this generic clearance - program evaluations will not be reviewed under the generic. VA shall maintain a running tally of approved burden hours used by each package under this generic. The Dept. will submit studies under the generic for review by OMB which will generally be conducted in approximately 10 days, however, OMB must affirmatively approve each package under the generic before VA begins information collection.
Inventory as of this Action
Requested
Previously Approved
02/28/2010
36 Months From Approved
02/28/2007
29,650
0
30,090
13,325
0
13,398
0
0
0
The information will be used to improve the quality of VA services and help shape the direction and focus of specific programs and services.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
2900-0571 justification Part B.doc
Generic Clearance for NCA, and IG Customer Satisfaction Surveys