The agency is directed to fix the following problems before re-submitting:
ROCIS
1) Monetized burden hours should not be counted in the "cost of the collection" This means that under the IC Burden Worksheet the "cost per response" should only include startup or capital costs.
Supporting Statement
2) In response to question 10, DHS states that OMB circular A-130, among other authorities, directs the Coast Guard to provide an assurance of confidentiality for this information. This is false and must be removed. In fact none of the authorities cited provide an explicit exemption to FOIA or any other mandatory release of this information. Explicit authority to pledge confidentiality for this collection is necessary to make such a pledge to a respondent.
3) In response to Q16, DHS states "An average response rate of 50 percent is expected." This implies that the survey will be disseminated to respondents using some type of sampling methodology. Is the USCG going to use statistical methods to disseminate, collect, or analyze this information? If so, a part B will need to be submitted as well.
4) In response to Q17, DHS states, "N/A." However, the form does not have an expiration date on it. If the USCG is requesting permission not to display an expiration date the "certification" must be changed in ROCIS, and the supporting statement must be modified.
5) In response to Q18, DHS states that a generic clearance is being requested for this form. It was not submitted to ROCIS as such.
Survey
6) The agency has this as contact info for OMB:
The Coast Guard estimates that the average burden for this report is 24 minutes. You may submit any comments concerning the accuracy of this estimate or any suggestions for reducing the burden to: Commandant (G-OPN-1), U.S. Coast Guard, Washington, D.C. 20593-0001 or Office of Management and Budget, Paperwork Reduction Project (2115-0636), Washington, D.C. 20503.
It should be:
The Coast Guard estimates that the average burden for this report is 24 minutes. You may submit any comments concerning the accuracy of this estimate or any suggestions for reducing the burden to: Commandant (G-OPN-1), U.S. Coast Guard, Washington, D.C. 20593-0001 or Department of Homeland Security Desk Officer, Office of Management and Budget, Office of Information and Regulatory Affairs, Washington, D.C. 20503.
7) Please remove the pledge of confidentiality (See #2 above)
Inventory as of this Action
Requested
Previously Approved
36 Months From Approved
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0
0
0
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Customer satisfaction surveys are required by Executive Order 12862. The U.S. Coast Guard will use the information obtained from direct customers to measure satisfaction with current services and determine whether additional services are requested.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
1625-0087_IIP_Customer_Survey UPDATED.doc
1625-0087_EX_12862.pdf
U.S. Coast Guard International Ice Patrol (IIP) Customer Survey