This information collection request is approved; however, OMB remains concerned about the utility of the customer satisfaction component of this performance measurement system. While OMB is approving its use in order to maintain consistency between the ES and WIA programs, ETA should continue to explore methods and measures of customer satisfaction that would provide meaningful feedback to States and local boards. ETA will report to OMB on the progress of these efforts, as well as on the response rates & data quality associated with the current customer satisfaction process. Because approval of the customer satisfaction portion of this collection is tied to its continued use for the WIA programs, this collection should be revised and resubmitted for approval when substantive changes are made to the WIA collection (1205-0420).
Inventory as of this Action
Requested
Previously Approved
04/30/2005
04/30/2005
04/30/2002
28,824
0
7,264
27,294
0
8,933
10,819,000
0
16,000
Respondents are State governments. Selected standardized information pertaining to customers in Wagner-Peyser programs will be collected and reported for the purposes of general program oversight, evaluation and performance assessment.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.