Approved, consistent with the following terms of clearance. Consistent with OMB's procedures for review of customer satisfaction surveys under a generic clearance, OMB will review future CNCS submissions under this generic clearance within 10 working days. Supporting materials for CNCS submissions should contain at a minimum, a description of the need for the information, a burden hour estimate, a cost estimate for the Federal government, and any relevant statistiscal methods used; specifically sampling methods and methods to maximixe reponse rates. CNCS agrees to provide OMB in July of each year an updated list of surveys under this OMB #. CNCS submissions will to the extent possible, allow respondents to report through electronic means.
Inventory as of this Action
Requested
Previously Approved
07/31/2002
07/31/2002
18,000
0
0
9,000
0
0
0
0
0
To comply with Executive Order 12862 "Setting Customer Service Standards" (9/11/93) and the Government Performance and Results Act of 1993 (GPRA), the Corporation will conduct a series of customer satisfaction surveys. They will measure the quality of service by Corporation staff and our programs. Respondents will include: Grantees, subgrantees, program participants, community residents, and other stakeholders.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Corporation for National Service Generic Customer Survey Clearance