Voluntary Customer Surveys in Accordance with E.O. 12862

OMB Control No: 3245-0314	ICR Reference No: 199708-3245-001
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: SBA	Agency Tracking No:
Title: Voluntary Customer Surveys in Accordance with E.O. 12862
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/24/1997
Retrieve Notice of Action (NOA)	Date Received in OIRA: 08/05/1997
Terms of Clearance: This generic clearance applies only to customer surveys serving as simple feedback instruments to gather complaints, suggestions and other reactions to services. The plan submitted does not support surveys intented to generate quantitative performance measures for comparitive purposes. Should any of the listed potential surveys develop into quantitative/comparitive instruments, either another generic clearance with an appropriate plan or an individual clearance would be required. The annual burden hour budget is shown as the average of a three year plan with slightly different yearly projected burdens. The cumulative burden budget of 13,102 hours is approved regardless of annual distribution.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2000	09/30/2000
Responses	28,538	0	0
Time Burden (Hours)	4,367	0	0
Cost Burden (Dollars)	0	0	0

---

Abstract: These anonymous customer surveys will be used to ascertain customer satisfaction with the SBA in terms of timelines, appropriateness, access, and other measures of quality service.

---

Authorizing Statute(s): None

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:

---

Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 1

IC Title Form No. Form Name Voluntary Customer Surveys in Accordance with E.O. 12862

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	28,538	0	0	28,538	0	0
Annual Time Burden (Hours)	4,367	0	0	4,367	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

---

Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
		(a) It is necessary for the proper performance of agency functions;
		(b) It avoids unnecessary duplication;
		(c) It reduces burden on small entities;
		(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
		(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
		(f) It indicates the retention periods for recordkeeping requirements;
		(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
			(i) Why the information is being collected;
			(ii) Use of information;
			(iii) Burden estimate;
			(iv) Nature of response (voluntary, required for a benefit, or mandatory);
			(v) Nature and extent of confidentiality; and
			(vi) Need to display currently valid OMB control number;
		(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
		(i) It uses effective and efficient statistical survey methodology (if applicable); and
		(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date: 08/05/1997

---