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Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Clearance for Veterans Benefits Administration Customer Satisfaction Surveys

ICR 199702-2900-001 · OMB 2900-0569 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
No forms / supporting documents in this ICR. Check IC Document Collections.
IC Document Collections
IC IDCollectionTypeStatusForm
28761 Generic Clearance for Veterans Benefits Administration Customer Satisfaction Surveys Migrated
ICR Details
2900-0569 199702-2900-001
Historical Active
VA
Generic Clearance for Veterans Benefits Administration Customer Satisfaction Surveys
New collection (Request for a new OMB Control Number)   No
Emergency 03/10/1997
Approved without change 04/15/1997
Retrieve Notice of Action (NOA) 02/14/1997
Approved for use through 10/97 under the following conditions: 1) the next submission for OMB review describes the VBA's plans for tracking the response rates achieved by each of these surveys, evaluating nonresponse bias, and addressing these and other issues that may impede the VA's ability to make statistical inferences from these customer satisfaction data; and 2) for each survey instrument, the VBA immediately incorporates the new disclosure statements mandated by the Paperwork Reduction Act of 1995. For the public record, the VBA must submit to OMB the revised forms/instructions. The VBA will send advance copies of all future requests under this generic clearance for OMB review; OMB will provide comments or clear these requests within 10 working days.
  Inventory as of this Action Requested Previously Approved
11/30/1997 11/30/1997
8,169 0 0
1,694 0 0
0 0 0
The information will be used to determine where and to what extent services in VBA are satisfactory and where and to what extent they are in need of improvement.
None
None
No
1
IC Title Form No. Form Name
Generic Clearance for Veterans Benefits Administration Customer Satisfaction Surveys
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 8,169 0 0 8,169 0 0
Annual Time Burden (Hours) 1,694 0 0 1,694 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
No
$0
Yes Part B of Supporting Statement
No
Uncollected
Uncollected
Uncollected
Uncollected
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
02/14/1997