DISLOCATED WORKER PROGRAM CUSTOMER SATISFACTION SURVEY

OMB Control No: 1205-0335	ICR Reference No: 199309-1205-002
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: DOL/ETA	Agency Tracking No:
Title: DISLOCATED WORKER PROGRAM CUSTOMER SATISFACTION SURVEY
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 11/09/1993
Retrieve Notice of Action (NOA)	Date Received in OIRA: 09/10/1993
Terms of Clearance: Approved as amended by DOL's memoranda to OMB of 10/21/93, 11/4/93, 11/5/93, and 11/8/93. In addition, DOL shall meet the following conditions: -- Regression analyses of information on subjective opinions about customer satisfaction shall not be published as precise statistical relationships. This would imply that independent characteristics have a specific numeric correlation with subjective outcomes. If regressio analyses are constructed, they shall be used to support other kinds of relational analyses. Regression tables with beta coefficients and standard errors are not appropriate for publication to indicate customer satisfaction. -- The data collected in Q. 20, on satisfaction with the Employment Services, will not allow DOL to make general statements about ES or ho helpful ES services were to EDWAA participants. The sample drawn for this survey represents EDWAA as a whole, but is not representative of EDWAA participants who receive ES services. DOL shall indicate this data limitation in all published reports and analyses resulting from this survey. In addition, we note that the single question will provi little detail about why EDWAA participants find ES helpful or not helpful; OMB encourages DOL to pursue further investigation into customer satisfaction with ES.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/1994	01/31/1994
Responses	1,640	0	0
Time Burden (Hours)	273	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: THE INFORMATION WILL BE USED TO ASSESS PROGRAMS UNDER TITLE III OF JTPA AS AMENDED. FINDINGS WILL BE USED TO ESTABLISH A BASELINE TO MONITOR PROGRAM PERFORMANCE, AND TO PREPARE APPROPRIATE POLICY RESPONSE.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title Form No. Form Name DISLOCATED WORKER PROGRAM CUSTOMER SATISFACTION SURVEY

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	1,640	0	0	1,640	0	0
Annual Time Burden (Hours)	273	0	0	273	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
		(a) It is necessary for the proper performance of agency functions;
		(b) It avoids unnecessary duplication;
		(c) It reduces burden on small entities;
		(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
		(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
		(f) It indicates the retention periods for recordkeeping requirements;
		(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
			(i) Why the information is being collected;
			(ii) Use of information;
			(iii) Burden estimate;
			(iv) Nature of response (voluntary, required for a benefit, or mandatory);
			(v) Nature and extent of confidentiality; and
			(vi) Need to display currently valid OMB control number;
		(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
		(i) It uses effective and efficient statistical survey methodology (if applicable); and
		(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date: 09/10/1993

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