CUSTOMER SATISFACTION SURVEY

OMB Control No: 1212-0043	ICR Reference No: 199209-1212-001
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: PBGC	Agency Tracking No:
Title: CUSTOMER SATISFACTION SURVEY
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 11/13/1992
Retrieve Notice of Action (NOA)	Date Received in OIRA: 09/18/1992
Terms of Clearance: This information collection is approved for use until December 31, 199 PBGC has expressed a commitment to include customer satisfaction data in its 1992 annual report. This commitment is a voluntary response to OMB's efforts pursuant to the CFO Act to ask agencies to present information and data on program performance in their financial statements. However, PBGC's timeline for the production of its 1992 annual report and the collection of this customer satisfaction data ar not close enough to permit any more than the pilot data to be ready for the 1992 report. If this data is included in the report, PBGC must include the appropriate caveats to describe the limitations of this data. OMB strongly recommends that PBGC postpone reporting on performance measures based on this data until its 1993 annual report, when the full survey is complete. PBGC can refer to this clearance in its discussions with OMB's Office of Federal Financial Management (OFFM). OFFM has agreed (Woody Jackson) that the presentation of the data in 1992 would be premature.In other words, PBGC does not have to report preliminary data in its 1992 annual report to meet an OMB directive. There is an expectation by OMB that such data would be available by 1993.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/1993	12/31/1993
Responses	2,734	0	0
Time Burden (Hours)	456	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: PBGC NEEDS INFORMATION ABOUT THE QUALITY OF THE SERVICE IT GIVES TO TH PARTICIPANTS AND BENEFICIARIES IN PBGC-TRUSTEED PENSION PLANS. THE INFORMATION WILL BE USED TO ASSESS THE EFFICIENCY AND EFFECTIVENESS OF ITS PROGRAMS AND TO DESIGN ACTIONS TO CORRECT IDENTIFIED PROBLEMS. AFFECTED PUBLIC IS A STATISTICALLY VALID SAMPLE OF THE 325,000 PARTICIPANTS AND BENEFICIARIES IN PBGC-TRUSTEED PENSION PLANS.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title Form No. Form Name CUSTOMER SATISFACTION SURVEY

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	2,734	0	0	2,734	0	0
Annual Time Burden (Hours)	456	0	0	456	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
		(a) It is necessary for the proper performance of agency functions;
		(b) It avoids unnecessary duplication;
		(c) It reduces burden on small entities;
		(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
		(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
		(f) It indicates the retention periods for recordkeeping requirements;
		(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
			(i) Why the information is being collected;
			(ii) Use of information;
			(iii) Burden estimate;
			(iv) Nature of response (voluntary, required for a benefit, or mandatory);
			(v) Nature and extent of confidentiality; and
			(vi) Need to display currently valid OMB control number;
		(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
		(i) It uses effective and efficient statistical survey methodology (if applicable); and
		(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date: 09/18/1992

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