OMB control number
Generic Clearance for SBA Customer Experience Data Collections
OMB 3245-0404 · SBA.
OMB 3245-0404
The U.S. Small Business Administration will collect, analyze, and interpret information gathered through this generic clearance to identify services’ accessibility, navigation, and use by customers, and make improvements in service delivery based on customer insights gathered through developing an understanding of the user experience interacting with Government.
The latest form for Generic Clearance for SBA Customer Experience Data Collections expires 2027-11-30 and can be found here.
Latest Forms, Documents, and Supporting Material
Document Name |
|---|
Supporting Statement B |
Supporting Statement A |
3245-0404 Supporting Statement B for SBA_A 11 Section 280 Improving Customer Experience CLEAN 9 12 24.docx
OMB Circular A-11, Section 280 Implementation" All Historical Document Collections
| Revision of a currently approved collection | 2024-10-16 | ||
|
Approved without change |
No material or nonsubstantive change to a currently approved collection | 2024-04-16 | |
|
Approved with change |
Revision of a currently approved collection | 2022-01-10 | |
|
Approved without change |
Extension without change of a currently approved collection | 2021-01-26 | |
|
Approved with change |
No material or nonsubstantive change to a currently approved collection | 2020-03-24 | |
|
Approved without change |
New collection (Request for a new OMB Control Number) | 2020-01-06 |
OMB Details
Office of Field Operations Customer Experience Survey
Federal Enterprise Architecture: Economic Development - Business and Industry Development