OMB control number
A 11 Section 280 CX/UX
OMB 3206-0276 · OPM.
In March 2018, the President’s Management Agenda (PMA) and established new Cross-Agency Priority (CAP) Goals. Excellent service was established as a core component of the mission, service, stewardship model that frames the entire PMA, embedding a customer-focused approach in all of the PMA’s initiatives. The PMA included a CAP Goal on Improving Customer Experience with Federal Services, with a primary strategy to drive improvements within 25 of the nation’s highest impact programs. This effort is supported by an interagency team and guidance in Circular A-11 requiring the collection of customer feedback data and increasing the use of industry best practices to conduct customer research.
The latest form for A 11 Section 280 CX/UX expires 2027-07-31 and can be found here.
Document Name |
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Form and Instruction |
Supporting Statement A |
Supplementary Document |
Supplementary Document |
 Supporting Statement B for Agencies_A 11 Section 280 Improving Customer Experience_09-01-23 (1).docxSupporting Statement B |
OMB Circular A-11, Section 280 Implemetation |
Approved with change |
Revision of a currently approved collection | 2024-05-31 | |
|
Improperly submitted and continue |
Revision of a currently approved collection | 2021-03-08 | |
|
Approved with change |
New collection (Request for a new OMB Control Number) | 2020-11-25 |
OMB Circular A-11, Section 280 Implemetation
Federal Enterprise Architecture: Workforce Management - Training and Employment
| Form 3206-0276 | OMB Circular A-11, Section 280 Implementation | Fillable Fileable Signable | Form and instruction |
Review document collections for all forms, instructions, and supporting documents - including paper/printable forms.