OMB control number
Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Survey
OMB 3206-0274 · OPM.
OPM uses the CAHPS results as part of the FEHB Plan Performance Assessment (PPA). The PPA enables a consistent, objective evaluation of carrier performance and also provides more transparency for enrollees. This assessment uses a discrete set of quantifiable measures to examine key aspects of performance in the areas of clinical quality, customer service and resource use. Eight CAHPS measures are part of this discrete set of quantifiable measures. Taken together with more traditional assessments of contract administration, these measures help ensure that enrollees receive high quality affordable healthcare and a positive customer experience. The PPA is linked to carrier profit and premium adjustment factors. FEHB contracts include language to incorporate the PPA as a determinant of the Service Charge or Performance Adjustment.
The latest form for Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Survey expires 2026-06-30 and can be found here.
Document Name |
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Form and Instruction |
Supporting Statement A |
 Comment CAHPS.html (document unavailable)Public Comments |
Supporting Statement B |
CAHPS Survey
Statement A 2025_3206-0274.docx
Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Survey | Revision of a currently approved collection | 2025-10-31 | ||
|
Approved with change |
Revision of a currently approved collection | 2022-06-17 | |
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Approved with change |
Existing collection in use without an OMB Control Number | 2019-11-20 | |
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Improperly submitted |
New collection (Request for a new OMB Control Number) | 2019-09-23 |
Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Survey
Federal Enterprise Architecture: General Government - Central Fiscal Operations
| Form 3206-XXXX | CAHPS Survey | Fillable Fileable | Form and instruction |
Review document collections for all forms, instructions, and supporting documents - including paper/printable forms.