Telemarketing Sales Rule

The Telemarketing Sales Rule requires certain disclosures in telemarketing calls for the sale of goods or services or the solicitation of charitable contributions by sellers and/or telemarketers. The disclosures provide consumers or prospective donors with information necessary to make informed decisions. The Final Rule newly requires inbound tech support calls (calls that consumers make in response to an advertisement through any medium or to a direct mail solicitation) to comply with the Rule’s recordkeeping and disclosure requirements. The Final Rule and these associated information collections are necessary in light of the widespread deception and consumer injury caused by tech support scams. The Final Rule provides the Commission with the ability to obtain stronger relief in cases involving tech support scams, including civil penalties and consumer redress.

The latest form for Telemarketing Sales Rule expires 2028-01-31 and can be found here.

Recordkeeping for live TM calls

Federal Enterprise Architecture: Economic Development - Business and Industry Development