OMB control number

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

OMB 1670-0027 · DHS/CISA.

OMB 1670-0027

Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers' needs, Cybersecurity and Infrastructure Security Agency (hereafter "the Agency") seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

The latest form for Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery expires 2027-09-30 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
Cybersecurity Shared Services Pilot for the Critical Infrastructure Community Form
CISA Free Services and Tools Intake Form Form and Instruction
Active Shooter Response Preparedness Survey Form and Instruction
Education Management Information Systems Feedback Surveys Form
Form 1670-0027 CISA Central Operations Branch Form and Instruction
Conference or Security Seminar Feedback Survey Form and Instruction
CISA Reporting Surveys Form
1670-0027_Generic Clearance for Collection of Feedback_2_30-day FRN_SSA_v1.docx Supporting Statement A
2024-11272.pdf Supplementary Document
2024-03146.pdf Supplementary Document
1670-0027_Generic Clearance Submission Template 2024.docx Supplementary Document
24-03440c - 1670-0027_Generic Clearance for Collection of Feedback_3_30-day FRN_SSB_v1.docx Supporting Statement B
EO 12862.pdf Supplementary Document
Cybersecurity Shared Services Pilot for the Critical Infrastructure Community Form
Industrial Control Systems Section (ICSS) Control Environment Laboratory Resource (CELR) Simulated Engagement Survey Other-Word
CISA Free Services and Tools Intake Form Form and Instruction
Active Shooter Response Preparedness Survey Form and Instruction
Education Management Information Systems Feedback Surveys Form
NICCS Education and Training Catalog Instruction
SAFECOM Nationwide Survey (SNS) Testing Instruction
Emergency Response Operation Customer Feedback Survey Instruction
CISA Central Operations Branch Form and Instruction
CISA Exercise Participant Survey Other-Interview
Secure Tomorrow Series Participant Feedback Questionnaire Other-Questionnaire
Conference or Security Seminar Feedback Survey Form and Instruction
NICCS Survey Other-Survey Monkey
CISA Reporting Surveys Form
OCS Product Surveys Other-Survey Monkey

All Historical Document Collections

202402-1670-002	Extension without change of a currently approved collection	2024-05-23
202105-1670-003 Approved without change	Reinstatement without change of a previously approved collection	2021-05-11
202101-1670-002 Improperly submitted	Reinstatement with change of a previously approved collection	2021-02-02
201912-1670-001 Approved without change	No material or nonsubstantive change to a currently approved collection	2020-01-29
201708-1670-002 Approved without change	Extension without change of a currently approved collection	2017-10-30
201608-1670-001 Approved without change	No material or nonsubstantive change to a currently approved collection	2016-08-10
201406-1670-003 Approved without change	New collection (Request for a new OMB Control Number)	2014-08-29

OMB Details

OCS Product Surveys

Federal Enterprise Architecture: Homeland Security - Key Asset and Critical Infrastructure Protection